JOOF Return Policy

Generally, all our products are strictly non-refundable nor exchangeable.

However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or an exchange, case by case basis.

All we ask is that when the item is returned, it should meet the following requirements:

• Reach out to us to arrange an appointment to drop off your item at 216A Boon Lay Ave.
• Item returned should be in their original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, based on case by case basis.
• Please ensure at least 6 months of shelf life if it's a perishable item.
• Send us your order confirmation email for refund verification.

Items not eligible for returns:

• Food related, wearables, beds and carriers due to food safety & hygiene reasons.
• Items that are purchased from promotional pricing from all of our sales channels.
• Customers who had a history of returning more than 3 items.

When we receive the refunded/exchange item, we will review the condition of the item, and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns and refunds.

Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.

As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg