Product Summary
Protect is our best-selling everyday probiotics. It is a veterinarian-formulated probiotic blend made for daily use. Now with even MORE beneficial probiotics, Protect is a daily supplement used to support your dog's immune system and enhance brain function such as delaying mental aging. Protect is great for healthy and unhealthy dogs alike. Rich in antioxidants, this soil-based probiotic helps support the immune system and gut, and helps the body remove and detoxify toxins.
This next-generation blend of soil-based probiotics are better at surviving stomach acids than traditional probiotic, together with probiotic yeast, and carefully selected ingredients, it helps absorb nutrients from food and supports dog's detoxification daily from exposure to dangerous heavy metals and environmental toxins like pesticides while supporting proper gut health. Soil-based probiotics are less likely to cause Small Intestinal Bacterial Overgrowth (SIBO) than other probiotics and are much harder.
- Safe for all ages
- Supports brain health
- Supports healthy gut
- Supports detoxification
- Supports brain function
- Rich in polyphenols
- Veterinarian formulated
- Tested for pesticide residue
Product Ingredients
- Soil-Based Probiotics - SBOs are species of bacteria found in soil. Unlike Lactobacillus and Bifidobacterium, most SBOs are spore-forming. This means they can form a hard coating that protects them from heat, stomach acids, and most antibiotics. In fact, many antibiotics are made from SBOs. The SBO's protective coating means they don't need to be refrigerated. And unlike most probiotics that come from dairy (like Lactobacillus and Bifidobacterium), the SBOs in PROTECT are hypoallergenic. That's good news for dogs with dairy allergies. The SBOs in PROTECT have been widely used and researched and found to be effective.
- Bacillus Coagulans - A friendly little SBO often found in fermented foods, such as sauerkraut. It's well-studied and has a marked effect on inflammatory digestive conditions. Research shows it can help Solve IBS and digestive issues, Balance gut bacteria, Improve immune function, Stimulate the production of anti-inflammatory cytokines, Stop the spread of cancer cells.
- Bacillus Subtilis - An SBO inhabitant in healthy guts. Even before antibiotics were developed, B. subtilis was used to treat urinary tract infections and GI diseases. B. subtilis helps the immune system produce immunoglobulin A (IgA). This antibody is often low in dogs with autoimmune disease. It also bolsters the gut lining, which prevents toxins, bacteria, and undigested food from entering the bloodstream and triggering an immune response. B. subtilis also ferments vitamin K and produces 12 strong, natural antibiotics that fight harmful bacteria. It's a powerhouse probiotic with a proven track record!
- Saccharomyces boulardii - Considered to be a probiotic but it's actually yeast. But don't confuse it with brewer's yeast! This probiotic yeast is resistant to antibiotics and pesticides. Supports healthy digestion and gastric distress. This little guy loves to attach to heavy metals and eat them. Dogs are constantly exposed to pesticides, vaccines, and harmful heavy metals found in food. It is a healthy way to remove toxins before they travel to the organs and harm your dog. It is also used to treat and prevent diarrhoea, including infectious diarrhoea, such as parvovirus, and the overgrowth of harmful bacteria in the gut. This friendly yeast has also been shown to effectively fight yeast overgrowth and Candida.
- Certified Organic Wild Blueberry Powder - Made from blueberries, the most nutrient-dense berries. Plus, they're one of the richest sources of special antioxidants than highbush blueberries called polyphenols. Blueberries can also maintain brain function and improve memory, thanks to their antioxidant activity. In fact, a six-year study showed blueberries delayed mental aging in humans by up to 2.5 years. Wild Blueberries can help maintain a healthy gut flora, support healthy brain function and help decrease oxidative damage.
- Bentonite Clay - Comes from volcanic ash. It has a unique structure that can absorb negatively charged toxins, including pesticides, lead, mercury, and other heavy metals. Over time, toxins can build up in your dog's body and interfere with organ function. Bentonite clay has been found to bind to these toxins and help cleanse the body. It can also fight harmful bacteria and encourage the growth of friendly bacteria. This also helps your dog's gut absorb more nutrients.
- Chlorella - A species of single-celled green algae. It's extremely nutritious and offers health-boosting properties; Helps detox by removing heavy metals and other toxins from the body and brain, Helps the immune system produce more antibodies, which fight foreign invaders in the body, Rich in antioxidants.
- Humic Acid - Comes from the earth just like Fulvic Acid and SBOs. It's also rich in minerals and trace minerals. Because it's getting harder to get enough minerals from food, adding them to the diet is part of a solid health plan for every dog. Humic acid also helps protect cells from viruses and removes pesticides from the body.
- Fulvic Acid - Released into the soil as organic matter decomposes. The resulting substance supports your dog's body in many ways; Rich in minerals (which is important because most dogs are deficient in minerals), Helps the body absorb nutrients from food, Naturally high in antioxidants and electrolytes, Can balance the microbiome and restore gut health, A natural source of pre and probiotics, Reacts with free radicals, heavy metals, and toxins and helps eliminate them from the body.
- Organic Dandelion - Another antioxidant powerhouse. But it's also rich in prebiotics. Prebiotics are compounds that are fermented by probiotics. They basically feed the healthy (probiotic) bacteria populations in your dog's gut.
- Burdock Root - Rich in healthy prebiotics. It's rich in fibre, including inulin and FOS. They inhibit the growth of harmful bacteria in the gut and improve immune function. Burdock root can also lower blood sugar.
Product Usage Directions
Give orally daily or as directed by your veterinarian.
It will last 60 days for a 1-25 lbs dog, 45 days for a 26-50 lbs dog, 30 days for a 51-75 lbs dog, 23 days for a 76-100 lbs dog, and 12 days for 101+ lbs dogs.
Product FAQ
Q : Can I give my dog Protect daily?
A : Yes! Protect is a veterinarian formulated soil-based probiotic blend made for daily use. We made Protect to support a healthy gut and immune system, while helping your dog detoxify from everyday pesticide and toxin exposure. Protect is a great choice as a daily preventive plan for good health.
Q : Can I give my puppy Protect?
A : In most cases, if you have a new puppy, it’s best to focus on fresh whole food nutrition for a good start to life. But in some cases, probiotics can be helpful. If your puppy is changing from a processed diet, then a probiotic can help support good digestion.
Q : Why does Protect contain fewer bacteria than other probiotics?
A : Soil-based probiotics are spore-forming, which means they can form a hard coating that protects them from the high heat and stomach acids that typically damage most probiotics. It also helps them colonize in the colon where they belong, not in the small intestine.
Q : I think my dog has leaky gut, should I give him Protect?
A : We recommend Gut Guard if you wish to support a normal gut lining. Gut Guard is a veterinarian formulated blend of gut friendly ingredients that can help support a normal inflammatory response. Gut Guard also contains spore-forming probiotics, which form a protective shell when stressed and are more likely to survive and colonize than other species. Protect is certainly gut friendly, but Gut Guard will offer more support for the gut lining.
Q : Will Protect help my dog’s digestive upset?
A : Yes, Protect contains probiotics that have a proven track record in supporting gut and digestive health. If you don’t have success with Protect, try Bifido For Fido instead. (Take advantage of our 30 day money back guarantee). While Protect is a daily probiotic, BFF is a multi-strain probiotic for occasional digestive upset.
Q : How do I know if my dog needs probiotics?
A : Since 80% of the immune system lives in the gut, most dogs can benefit from probiotics. Probiotics are live organisms that provide health benefits. These beneficial bacteria have a few key jobs in your dog’s body. Gut bacteria can help:
- Digest food
- Produce key vitamins (including Vitamin K and Vitamin B)
- Produce serotonin and influence mood
- Produce enzymes
- Reduce the gut pH
- Crowd out harmful bacteria
- Produce fatty acids that discourage the growth of harmful bacteria
- Support the immune system
Q : What is Saccharomyces boulardii?
A : Saccharomyces boulardii is considered a probiotic because it benefits the gut and immune system like a probiotic. But it's actually a healthy yeast, not a bacterium. As a probiotic yeast, S. boulardii is much less susceptible to gut-stressing drugs and chemicals than probiotic bacteria are.
Q : I noticed white specs in the blend, what causes this?
A : Protect has little white specks, which are the probiotics and prebiotics.
Q : Why is my jar of Protect a different color than the last one?
A : You can expect a natural variation in color in Protect due to the bentonite clay and other earthy ingredients. It’s perfectly normal.
Q : Should I keep Protect in the fridge?
A : If you have room, we recommend keeping Protect in the fridge. While the soil-based probiotics are shelf stable, the Saccharomyces boulardii is more fragile. If you can’t store it in your fridge, just be sure to keep in a cool, dark place and use the jar within 30 days of opening.
Shipping Policy
Singapore Orders (Non-frozen items up to 3 working days via J&T Express Mon-Fri)
- Non-frozen items could enjoy FREE delivery with orders $38 and above.
- Non-frozen items will be delivered via J&T Express within 3 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Singapore Orders (Frozen items scheduled delivery via Lalamove Sat-Sun)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy FREE scheduled delivery (Sat-Sun) with orders $100 and above.
- Orders cut-off time applicable for FREE scheduled delivery (Sat-Sun) is 6pm previous day.
- Orders made by Fri 6pm will be delivered on Sat-Sun at your selected date and time slots.
- Orders made by Sat 6pm will be delivered on Sun at your selected time slots.
- Frozen items will be delivered via Lalamove at a schedule day and time slots. Scheduled days are Sat and Sun between 9-1pm, 1-5pm or 5-9pm time slots.
- The 9-1pm, 1-5pm or 5-9pm time frame means the delivery will happen anytime between 9-1pm, 1-5pm or 5-9pm as per your selection upon checkout.
- We highly recommend that you choose a date and time slot whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 2pm, 6pm or 10pm respectively.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (Frozen items next-day delivery via Grab Express Mon-Fri)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy NEXT-DAY FREE delivery (Mon-Fri) with orders $134 and above.
- Orders cut-off time applicable for NEXT-DAY FREE delivery (Mon-Fri) is 6PM previous day.
- Orders made by Sun 6pm will be delivered at your selected date Mon-Fri 4pm-8pm.
- Orders made by Thurs 6pm will be delivered on Fri 4pm-8pm.
- Frozen items will be delivered via Grab Express the same day anytime between 4pm-8pm, or you may choose another delivery date between Mon to Fri 4pm-8pm time frame.
- The 4-8pm time frame means the delivery will happen anytime between 4-8pm.
- We highly recommend that you choose a date whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 9pm.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (All items via Self Collection)
- Yes, you may also option for Self Collection.
- Self collection is applicable for all items.
- Self collection are strictly appointment based only, please call or whatsapp us at +6581176177 to arrange.
- Self collection address is at
- 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- 330 Ang Mo Kio Ave 1, Singapore 560330
Malaysia Orders (Non-frozen items via FedEx)
- Non-frozen items to Malaysia could enjoy FREE delivery with orders $188 and above.
- Non-frozen items to Malaysia will be delivered via FedEx within 4 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
Other International Orders (Non-frozen items via various couriers)
- Non-frozen items to Worldwide will be delivered via various couriers within 15 working days.
- To know the exact delivery duration, kindly email us your address with postal code and we will get back to you soonest possible.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Return Policy
Generally, all our products are strictly non-refundable nor exchangeable.
However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or an exchange, case by case basis.
All we ask is that when the item is returned, it should meet the following requirements:
- Reach out to us to arrange an appointment to drop off your item at 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- Item returned should be in their original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, based on case by case basis.
- Please ensure at least 6 months of shelf life if it's a perishable item.
- Send us your order confirmation email for refund verification.
Items not eligible for returns:
- Food related, wearables, beds and carriers due to food safety & hygiene reasons.
- Items that are purchased from promotional pricing from all of our sales channels.
- Customers who had a history of returning more than 3 items.
When we receive the refunded/exchange item, we will review the condition of the item, and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns and refunds.
Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.
As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg
Product Summary
Product Summary
Protect is our best-selling everyday probiotics. It is a veterinarian-formulated probiotic blend made for daily use. Now with even MORE beneficial probiotics, Protect is a daily supplement used to support your dog's immune system and enhance brain function such as delaying mental aging. Protect is great for healthy and unhealthy dogs alike. Rich in antioxidants, this soil-based probiotic helps support the immune system and gut, and helps the body remove and detoxify toxins.
This next-generation blend of soil-based probiotics are better at surviving stomach acids than traditional probiotic, together with probiotic yeast, and carefully selected ingredients, it helps absorb nutrients from food and supports dog's detoxification daily from exposure to dangerous heavy metals and environmental toxins like pesticides while supporting proper gut health. Soil-based probiotics are less likely to cause Small Intestinal Bacterial Overgrowth (SIBO) than other probiotics and are much harder.
- Safe for all ages
- Supports brain health
- Supports healthy gut
- Supports detoxification
- Supports brain function
- Rich in polyphenols
- Veterinarian formulated
- Tested for pesticide residue
Product Ingredients
Product Ingredients
- Soil-Based Probiotics - SBOs are species of bacteria found in soil. Unlike Lactobacillus and Bifidobacterium, most SBOs are spore-forming. This means they can form a hard coating that protects them from heat, stomach acids, and most antibiotics. In fact, many antibiotics are made from SBOs. The SBO's protective coating means they don't need to be refrigerated. And unlike most probiotics that come from dairy (like Lactobacillus and Bifidobacterium), the SBOs in PROTECT are hypoallergenic. That's good news for dogs with dairy allergies. The SBOs in PROTECT have been widely used and researched and found to be effective.
- Bacillus Coagulans - A friendly little SBO often found in fermented foods, such as sauerkraut. It's well-studied and has a marked effect on inflammatory digestive conditions. Research shows it can help Solve IBS and digestive issues, Balance gut bacteria, Improve immune function, Stimulate the production of anti-inflammatory cytokines, Stop the spread of cancer cells.
- Bacillus Subtilis - An SBO inhabitant in healthy guts. Even before antibiotics were developed, B. subtilis was used to treat urinary tract infections and GI diseases. B. subtilis helps the immune system produce immunoglobulin A (IgA). This antibody is often low in dogs with autoimmune disease. It also bolsters the gut lining, which prevents toxins, bacteria, and undigested food from entering the bloodstream and triggering an immune response. B. subtilis also ferments vitamin K and produces 12 strong, natural antibiotics that fight harmful bacteria. It's a powerhouse probiotic with a proven track record!
- Saccharomyces boulardii - Considered to be a probiotic but it's actually yeast. But don't confuse it with brewer's yeast! This probiotic yeast is resistant to antibiotics and pesticides. Supports healthy digestion and gastric distress. This little guy loves to attach to heavy metals and eat them. Dogs are constantly exposed to pesticides, vaccines, and harmful heavy metals found in food. It is a healthy way to remove toxins before they travel to the organs and harm your dog. It is also used to treat and prevent diarrhoea, including infectious diarrhoea, such as parvovirus, and the overgrowth of harmful bacteria in the gut. This friendly yeast has also been shown to effectively fight yeast overgrowth and Candida.
- Certified Organic Wild Blueberry Powder - Made from blueberries, the most nutrient-dense berries. Plus, they're one of the richest sources of special antioxidants than highbush blueberries called polyphenols. Blueberries can also maintain brain function and improve memory, thanks to their antioxidant activity. In fact, a six-year study showed blueberries delayed mental aging in humans by up to 2.5 years. Wild Blueberries can help maintain a healthy gut flora, support healthy brain function and help decrease oxidative damage.
- Bentonite Clay - Comes from volcanic ash. It has a unique structure that can absorb negatively charged toxins, including pesticides, lead, mercury, and other heavy metals. Over time, toxins can build up in your dog's body and interfere with organ function. Bentonite clay has been found to bind to these toxins and help cleanse the body. It can also fight harmful bacteria and encourage the growth of friendly bacteria. This also helps your dog's gut absorb more nutrients.
- Chlorella - A species of single-celled green algae. It's extremely nutritious and offers health-boosting properties; Helps detox by removing heavy metals and other toxins from the body and brain, Helps the immune system produce more antibodies, which fight foreign invaders in the body, Rich in antioxidants.
- Humic Acid - Comes from the earth just like Fulvic Acid and SBOs. It's also rich in minerals and trace minerals. Because it's getting harder to get enough minerals from food, adding them to the diet is part of a solid health plan for every dog. Humic acid also helps protect cells from viruses and removes pesticides from the body.
- Fulvic Acid - Released into the soil as organic matter decomposes. The resulting substance supports your dog's body in many ways; Rich in minerals (which is important because most dogs are deficient in minerals), Helps the body absorb nutrients from food, Naturally high in antioxidants and electrolytes, Can balance the microbiome and restore gut health, A natural source of pre and probiotics, Reacts with free radicals, heavy metals, and toxins and helps eliminate them from the body.
- Organic Dandelion - Another antioxidant powerhouse. But it's also rich in prebiotics. Prebiotics are compounds that are fermented by probiotics. They basically feed the healthy (probiotic) bacteria populations in your dog's gut.
- Burdock Root - Rich in healthy prebiotics. It's rich in fibre, including inulin and FOS. They inhibit the growth of harmful bacteria in the gut and improve immune function. Burdock root can also lower blood sugar.
Product Usage Directions
Product Usage Directions
Give orally daily or as directed by your veterinarian.
It will last 60 days for a 1-25 lbs dog, 45 days for a 26-50 lbs dog, 30 days for a 51-75 lbs dog, 23 days for a 76-100 lbs dog, and 12 days for 101+ lbs dogs.
Product FAQ
Product FAQ
Q : Can I give my dog Protect daily?
A : Yes! Protect is a veterinarian formulated soil-based probiotic blend made for daily use. We made Protect to support a healthy gut and immune system, while helping your dog detoxify from everyday pesticide and toxin exposure. Protect is a great choice as a daily preventive plan for good health.
Q : Can I give my puppy Protect?
A : In most cases, if you have a new puppy, it’s best to focus on fresh whole food nutrition for a good start to life. But in some cases, probiotics can be helpful. If your puppy is changing from a processed diet, then a probiotic can help support good digestion.
Q : Why does Protect contain fewer bacteria than other probiotics?
A : Soil-based probiotics are spore-forming, which means they can form a hard coating that protects them from the high heat and stomach acids that typically damage most probiotics. It also helps them colonize in the colon where they belong, not in the small intestine.
Q : I think my dog has leaky gut, should I give him Protect?
A : We recommend Gut Guard if you wish to support a normal gut lining. Gut Guard is a veterinarian formulated blend of gut friendly ingredients that can help support a normal inflammatory response. Gut Guard also contains spore-forming probiotics, which form a protective shell when stressed and are more likely to survive and colonize than other species. Protect is certainly gut friendly, but Gut Guard will offer more support for the gut lining.
Q : Will Protect help my dog’s digestive upset?
A : Yes, Protect contains probiotics that have a proven track record in supporting gut and digestive health. If you don’t have success with Protect, try Bifido For Fido instead. (Take advantage of our 30 day money back guarantee). While Protect is a daily probiotic, BFF is a multi-strain probiotic for occasional digestive upset.
Q : How do I know if my dog needs probiotics?
A : Since 80% of the immune system lives in the gut, most dogs can benefit from probiotics. Probiotics are live organisms that provide health benefits. These beneficial bacteria have a few key jobs in your dog’s body. Gut bacteria can help:
- Digest food
- Produce key vitamins (including Vitamin K and Vitamin B)
- Produce serotonin and influence mood
- Produce enzymes
- Reduce the gut pH
- Crowd out harmful bacteria
- Produce fatty acids that discourage the growth of harmful bacteria
- Support the immune system
Q : What is Saccharomyces boulardii?
A : Saccharomyces boulardii is considered a probiotic because it benefits the gut and immune system like a probiotic. But it's actually a healthy yeast, not a bacterium. As a probiotic yeast, S. boulardii is much less susceptible to gut-stressing drugs and chemicals than probiotic bacteria are.
Q : I noticed white specs in the blend, what causes this?
A : Protect has little white specks, which are the probiotics and prebiotics.
Q : Why is my jar of Protect a different color than the last one?
A : You can expect a natural variation in color in Protect due to the bentonite clay and other earthy ingredients. It’s perfectly normal.
Q : Should I keep Protect in the fridge?
A : If you have room, we recommend keeping Protect in the fridge. While the soil-based probiotics are shelf stable, the Saccharomyces boulardii is more fragile. If you can’t store it in your fridge, just be sure to keep in a cool, dark place and use the jar within 30 days of opening.
Shipping Policy
Shipping Policy
Singapore Orders (Non-frozen items up to 3 working days via J&T Express Mon-Fri)
- Non-frozen items could enjoy FREE delivery with orders $38 and above.
- Non-frozen items will be delivered via J&T Express within 3 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Singapore Orders (Frozen items scheduled delivery via Lalamove Sat-Sun)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy FREE scheduled delivery (Sat-Sun) with orders $100 and above.
- Orders cut-off time applicable for FREE scheduled delivery (Sat-Sun) is 6pm previous day.
- Orders made by Fri 6pm will be delivered on Sat-Sun at your selected date and time slots.
- Orders made by Sat 6pm will be delivered on Sun at your selected time slots.
- Frozen items will be delivered via Lalamove at a schedule day and time slots. Scheduled days are Sat and Sun between 9-1pm, 1-5pm or 5-9pm time slots.
- The 9-1pm, 1-5pm or 5-9pm time frame means the delivery will happen anytime between 9-1pm, 1-5pm or 5-9pm as per your selection upon checkout.
- We highly recommend that you choose a date and time slot whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 2pm, 6pm or 10pm respectively.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (Frozen items next-day delivery via Grab Express Mon-Fri)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy NEXT-DAY FREE delivery (Mon-Fri) with orders $134 and above.
- Orders cut-off time applicable for NEXT-DAY FREE delivery (Mon-Fri) is 6PM previous day.
- Orders made by Sun 6pm will be delivered at your selected date Mon-Fri 4pm-8pm.
- Orders made by Thurs 6pm will be delivered on Fri 4pm-8pm.
- Frozen items will be delivered via Grab Express the same day anytime between 4pm-8pm, or you may choose another delivery date between Mon to Fri 4pm-8pm time frame.
- The 4-8pm time frame means the delivery will happen anytime between 4-8pm.
- We highly recommend that you choose a date whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 9pm.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (All items via Self Collection)
- Yes, you may also option for Self Collection.
- Self collection is applicable for all items.
- Self collection are strictly appointment based only, please call or whatsapp us at +6581176177 to arrange.
- Self collection address is at
- 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- 330 Ang Mo Kio Ave 1, Singapore 560330
Malaysia Orders (Non-frozen items via FedEx)
- Non-frozen items to Malaysia could enjoy FREE delivery with orders $188 and above.
- Non-frozen items to Malaysia will be delivered via FedEx within 4 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
Other International Orders (Non-frozen items via various couriers)
- Non-frozen items to Worldwide will be delivered via various couriers within 15 working days.
- To know the exact delivery duration, kindly email us your address with postal code and we will get back to you soonest possible.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Return Policy
Return Policy
Generally, all our products are strictly non-refundable nor exchangeable.
However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or an exchange, case by case basis.
All we ask is that when the item is returned, it should meet the following requirements:
- Reach out to us to arrange an appointment to drop off your item at 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- Item returned should be in their original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, based on case by case basis.
- Please ensure at least 6 months of shelf life if it's a perishable item.
- Send us your order confirmation email for refund verification.
Items not eligible for returns:
- Food related, wearables, beds and carriers due to food safety & hygiene reasons.
- Items that are purchased from promotional pricing from all of our sales channels.
- Customers who had a history of returning more than 3 items.
When we receive the refunded/exchange item, we will review the condition of the item, and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns and refunds.
Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.
As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg