Product Summary
Coco-Ghee™ is a unique blend of organic Virgin Coconut Oil and organic Cultured Ghee made from grass-fed cows. Crafted using a traditional Ayurvedic method, cultured ghee is made by churning fermented cream, resulting in a rich, beneficial fat with the advantages of beneficial bacteria from the fermentation process. Coco-Ghee™ is USDA-Certified Organic and human-grade.
Coco-Ghee uses organic cultured ghee from grass-fed cows, Due to fermentation, cultured ghee enhances digestive health, nutrient dense, naturally rich in essential fat-soluble vitamins A, D, E and K, contains butyric acid as well as naturally occuring Conjugated Linoleic Acid (CLA), a potent antioxidant and essential fatty acid which supports gut health and has anti-inflammatory properties, offering a range of nutritional benefits that can contribute significantly to your pet's health. Grass-fed cultured ghee offers a healthier balance of omega-6 to omega-3 fats, with a ratio of around 3:1, compared to over 20:1 in grain-fed animals.
You may give it orally, add to food or use with baking or cooking.
Recommended for dogs and cats with:
- Inflammation
- Gut microbiome deficiencies
- Allergies and poor skin & coat health
- Nutrient malabsorption
- GI issues related to gut inflammation
- Cognitive disorders
- Digestive enzyme deficiencies
- Senior pets
How Coco-Ghee is Different
Coco-Ghee uses organic cultured ghee, made from non-homogenized whole milk from grass-fed cows. Cultured ghee is a form of fermented clarified butter, which offers a range of nutritional benefits that can contribute significantly to your pet's health:
Vitamins and Minerals: Cultured ghee is rich in vitamins A, D, E, and K, all of which are essential for various bodily functions. Vitamin A supports eye health and immune function, while vitamin D aids in calcium absorption and bone health. Vitamin E acts as an antioxidant, and vitamin K is crucial for blood clotting and bone metabolism.
- Butyric Acid: This short-chain fatty acid is known for its anti-inflammatory properties and its role in maintaining gut health.
- Gut Microbiome Benefits: During the fermentation process, beneficial lactic acid bacteria multiplies, breaking down and removing lactose. Milk proteins, casein is hydrolyzed and broken down into smaller more easily digested peptides. Cultured ghee contributes to the gut microbiome.
- Lower Lactose & Casein: The fermentation process reduces the lactose (milk sugar) and casein (milk protein) content, making cultured ghee a better option for individuals with lactose intolerance or dairy allergies.
- Batch tested for gluten and lactose: Our cultured ghee is batch-tested gluten-free, lactose batch-tested to contain no more than 0.25% casein and whey batch-tested to be 2.5 ppm or less.
- Conjugated Linoleic Acid (CLA): Conjugated linoleic acid (CLA) has been studied for its potential health benefits including supporting weight management and heart health.
- Long shelf life: Ghee has a longer shelf life compared to butter because the clarification process removes water and milk solids, which can cause spoilage.
Benefits:
Mixing virgin coconut oil with cultured ghee creates a powerful blend that enhances energy levels and metabolism, thanks to the MCTs from coconut oil and the butyric acid from ghee. This combination improves digestive health through the probiotics in cultured ghee and the antimicrobial properties of coconut oil.
Both fats offer anti-inflammatory and antioxidant benefits, reducing inflammation and supporting a healthy immune response. Additionally, the healthy fats in both oils enhance the absorption of fat-soluble vitamins and other nutrients, providing a broader spectrum of nutritional benefits.
Together, these two fats are easily metabolized and form a powerful, nutritious blend that supports overall health and well-being:
- Anti-inflammatory effects: helps reduce inflammation in the body
- Antioxidant properties: helps combat oxidative stress; rich in vitamins A, D, E, and K, all of which are essential for various bodily functions
- Digestive health: The butyric acid, in ghee, a short-chain fatty acid, supports the health of the intestinal lining. As the primary source of energy for cells in the colon, butyric acid promotes the growth of beneficial gut bacteria, improving a healthy gut microbiome, and preventing digestive issues.
- Digestive enzyme stimulation: Stimulates the production of gastric acids, aiding in the digestive process and helping to break down food more efficiently
- Heart health and cellular health: Fermenting cream into ghee converts linoleic acid into conjugated linoleic acid (CLA) Which helps to support heart health. Studies have shown that CLA may play a role in preventing cancer cell formation, and alleviating inflammation.
- Brain health: exhibits neuroprotective properties and could potentially play a role in cognitive function
Recommended for dogs and cats with:
- Inflammation
- Gut microbiome deficiencies
- Allergies and poor skin & coat health
- Nutrient malabsorption
- GI issues related to gut inflammation
- Cognitive disorders
- Digestive enzyme deficiencies
- Senior pets
Product Ingredients
CocoTherapy Coco-Ghee is made with:
- 100% certified-organic, non-GMO verified Virgin Coconut Oil
- Organic Cultured Ghee.
Coco-Ghee is a pure, shelf-stable product that can be stored at room temperature without refrigeration.
Calorie Content:
- 40 kcal in 1 tsp (5 g)
- 120 kcal in 1 Tbsp (15 g)
MADE IN USA in a cGMP-certified, USDA-certified organic supplement development facility.
Pet Nutrition Facts | |
Calories per Teaspoon: 47 kcal (5 g) | |
Nutrients Guaranteed | Guaran |
Protein (min) 0% | |
Fat (min) 99.5% | |
Moisture (max) 0.1% | |
Medium Chain Fatty Acids (min) 63% | |
* Not recognized as an essential nutrient by the AAFCO Dog Food/Cat Food Nutrient Profiles | |
Product Usage Directions
Recommended amount to give:
Animal Type/Weight | Teaspoon* |
Cats | 1/8 – 1/4 |
Toy Breed Dogs (up to 10 lbs.) | 1/8 – 1/4 |
Small Breed Dogs (11-25 lbs.) | 1/4 – 1/2 |
Medium Breed Dogs (26-40 lbs.) | 1/2 - 1 |
Medium/Large Breed Dogs (41-60 lbs.) | 1 – 1 ½ |
Large Breed Dogs (61-80 lbs.) | 1 ½ – 2 |
Giant Breed Dogs (81+ lbs.) | 2 |
*Administer orally, 2-3x per day with food. Divide dosage into 2-3 servings.
*Start small and build up to recommended serving size over a 2–3-week period.
Net Content: 7.5 oz (221 ml) - 84 servings of 1/2 teaspoon per container
Note
Always consult with your veterinarian for optimal usage tailored to your pet’s specific needs. As always, when adding a new supplement to your pet’s diet, start slowly, and gradually build up as needed. As a rule of thumb, give Coco-Ghee in moderation, and remember to stick to the recommended amounts of fat macronutrients based on your pet’s size and activity level.
Product FAQ
Q : What makes Coco-Ghee unique for pets?
A : Coco-Ghee combines organic virgin coconut oil with cultured ghee from grass-fed cows, using an Ayurvedic method. This blend offers enhanced nutrient absorption, anti-inflammatory properties, and gut health support. Rich in vitamins A, D, E, and K, it’s perfect for improving overall well-being, digestion, and joint health in pets while being lactose and casein-friendly.
Q : Can Coco-Ghee improve digestion in pets?
A : Yes, Coco-Ghee enhances digestion with its butyric acid content, which supports the intestinal lining, and probiotics from cultured ghee. Combined with the antimicrobial properties of coconut oil, it promotes a balanced gut microbiome, reduces inflammation, and helps pets with digestive sensitivities or gastrointestinal issues.
Q : How does Coco-Ghee support joint health?
A : Coco-Ghee’s anti-inflammatory compounds, including butyric acid, CLA, and MCTs, help reduce joint inflammation and improve mobility. These nutrients provide relief for pets with arthritis or age-related joint pain, supporting active and healthier lifestyles.
Q : Is Coco-Ghee safe for pets with dairy sensitivities?
A : Yes, Coco-Ghee undergoes fermentation, reducing lactose and casein levels significantly. It’s batch-tested to ensure minimal dairy components, making it suitable for pets with mild lactose intolerance or dairy allergies.
Q : How should I serve Coco-Ghee to my pet?
A : Introduce Coco-Ghee gradually by mixing a small amount (1/8 teaspoon) into your pet’s food. Increase the dosage over 2-3 weeks to the recommended amount based on your pet’s weight. Serve it with meals for better absorption and to avoid digestive upset.
Shipping Policy
Singapore Orders (Non-frozen items up to 3 working days via J&T Express Mon-Fri)
- Non-frozen items could enjoy FREE delivery with orders $38 and above.
- Non-frozen items will be delivered via J&T Express within 3 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Singapore Orders (Frozen items scheduled delivery via Lalamove Sat-Sun)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy FREE scheduled delivery (Sat-Sun) with orders $100 and above.
- Orders cut-off time applicable for FREE scheduled delivery (Sat-Sun) is 6pm previous day.
- Orders made by Fri 6pm will be delivered on Sat-Sun at your selected date and time slots.
- Orders made by Sat 6pm will be delivered on Sun at your selected time slots.
- Frozen items will be delivered via Lalamove at a schedule day and time slots. Scheduled days are Sat and Sun between 9-1pm, 1-5pm or 5-9pm time slots.
- The 9-1pm, 1-5pm or 5-9pm time frame means the delivery will happen anytime between 9-1pm, 1-5pm or 5-9pm as per your selection upon checkout.
- We highly recommend that you choose a date and time slot whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 2pm, 6pm or 10pm respectively.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (Frozen items next-day delivery via Grab Express Mon-Fri)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy NEXT-DAY FREE delivery (Mon-Fri) with orders $134 and above.
- Orders cut-off time applicable for NEXT-DAY FREE delivery (Mon-Fri) is 6PM previous day.
- Orders made by Sun 6pm will be delivered at your selected date Mon-Fri 4pm-8pm.
- Orders made by Thurs 6pm will be delivered on Fri 4pm-8pm.
- Frozen items will be delivered via Grab Express the same day anytime between 4pm-8pm, or you may choose another delivery date between Mon to Fri 4pm-8pm time frame.
- The 4-8pm time frame means the delivery will happen anytime between 4-8pm.
- We highly recommend that you choose a date whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 9pm.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (All items via Self Collection)
- Yes, you may also option for Self Collection.
- Self collection is applicable for all items.
- Self collection are strictly appointment based only, please call or whatsapp us at +6581176177 to arrange.
- Self collection address is at
- 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- 330 Ang Mo Kio Ave 1, Singapore 560330
Malaysia Orders (Non-frozen items via FedEx)
- Non-frozen items to Malaysia could enjoy FREE delivery with orders $188 and above.
- Non-frozen items to Malaysia will be delivered via FedEx within 4 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
Other International Orders (Non-frozen items via various couriers)
- Non-frozen items to Worldwide will be delivered via various couriers within 15 working days.
- To know the exact delivery duration, kindly email us your address with postal code and we will get back to you soonest possible.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Return Policy
Generally, all our products are strictly non-refundable nor exchangeable.
However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or an exchange, case by case basis.
All we ask is that when the item is returned, it should meet the following requirements:
- Reach out to us to arrange an appointment to drop off your item at 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- Item returned should be in their original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, based on case by case basis.
- Please ensure at least 6 months of shelf life if it's a perishable item.
- Send us your order confirmation email for refund verification.
Items not eligible for returns:
- Food related, wearables, beds and carriers due to food safety & hygiene reasons.
- Items that are purchased from promotional pricing from all of our sales channels.
- Customers who had a history of returning more than 3 items.
When we receive the refunded/exchange item, we will review the condition of the item, and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns and refunds.
Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.
As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg
- Product Summary
- How Coco-Ghee is Different
- Product Ingredients
- Product Usage Directions
- Product FAQ
- Shipping Policy
- Return Policy
Product Summary
Product Summary
Coco-Ghee™ is a unique blend of organic Virgin Coconut Oil and organic Cultured Ghee made from grass-fed cows. Crafted using a traditional Ayurvedic method, cultured ghee is made by churning fermented cream, resulting in a rich, beneficial fat with the advantages of beneficial bacteria from the fermentation process. Coco-Ghee™ is USDA-Certified Organic and human-grade.
Coco-Ghee uses organic cultured ghee from grass-fed cows, Due to fermentation, cultured ghee enhances digestive health, nutrient dense, naturally rich in essential fat-soluble vitamins A, D, E and K, contains butyric acid as well as naturally occuring Conjugated Linoleic Acid (CLA), a potent antioxidant and essential fatty acid which supports gut health and has anti-inflammatory properties, offering a range of nutritional benefits that can contribute significantly to your pet's health. Grass-fed cultured ghee offers a healthier balance of omega-6 to omega-3 fats, with a ratio of around 3:1, compared to over 20:1 in grain-fed animals.
You may give it orally, add to food or use with baking or cooking.
Recommended for dogs and cats with:
- Inflammation
- Gut microbiome deficiencies
- Allergies and poor skin & coat health
- Nutrient malabsorption
- GI issues related to gut inflammation
- Cognitive disorders
- Digestive enzyme deficiencies
- Senior pets
How Coco-Ghee is Different
How Coco-Ghee is Different
Coco-Ghee uses organic cultured ghee, made from non-homogenized whole milk from grass-fed cows. Cultured ghee is a form of fermented clarified butter, which offers a range of nutritional benefits that can contribute significantly to your pet's health:
Vitamins and Minerals: Cultured ghee is rich in vitamins A, D, E, and K, all of which are essential for various bodily functions. Vitamin A supports eye health and immune function, while vitamin D aids in calcium absorption and bone health. Vitamin E acts as an antioxidant, and vitamin K is crucial for blood clotting and bone metabolism.
- Butyric Acid: This short-chain fatty acid is known for its anti-inflammatory properties and its role in maintaining gut health.
- Gut Microbiome Benefits: During the fermentation process, beneficial lactic acid bacteria multiplies, breaking down and removing lactose. Milk proteins, casein is hydrolyzed and broken down into smaller more easily digested peptides. Cultured ghee contributes to the gut microbiome.
- Lower Lactose & Casein: The fermentation process reduces the lactose (milk sugar) and casein (milk protein) content, making cultured ghee a better option for individuals with lactose intolerance or dairy allergies.
- Batch tested for gluten and lactose: Our cultured ghee is batch-tested gluten-free, lactose batch-tested to contain no more than 0.25% casein and whey batch-tested to be 2.5 ppm or less.
- Conjugated Linoleic Acid (CLA): Conjugated linoleic acid (CLA) has been studied for its potential health benefits including supporting weight management and heart health.
- Long shelf life: Ghee has a longer shelf life compared to butter because the clarification process removes water and milk solids, which can cause spoilage.
Benefits:
Mixing virgin coconut oil with cultured ghee creates a powerful blend that enhances energy levels and metabolism, thanks to the MCTs from coconut oil and the butyric acid from ghee. This combination improves digestive health through the probiotics in cultured ghee and the antimicrobial properties of coconut oil.
Both fats offer anti-inflammatory and antioxidant benefits, reducing inflammation and supporting a healthy immune response. Additionally, the healthy fats in both oils enhance the absorption of fat-soluble vitamins and other nutrients, providing a broader spectrum of nutritional benefits.
Together, these two fats are easily metabolized and form a powerful, nutritious blend that supports overall health and well-being:
- Anti-inflammatory effects: helps reduce inflammation in the body
- Antioxidant properties: helps combat oxidative stress; rich in vitamins A, D, E, and K, all of which are essential for various bodily functions
- Digestive health: The butyric acid, in ghee, a short-chain fatty acid, supports the health of the intestinal lining. As the primary source of energy for cells in the colon, butyric acid promotes the growth of beneficial gut bacteria, improving a healthy gut microbiome, and preventing digestive issues.
- Digestive enzyme stimulation: Stimulates the production of gastric acids, aiding in the digestive process and helping to break down food more efficiently
- Heart health and cellular health: Fermenting cream into ghee converts linoleic acid into conjugated linoleic acid (CLA) Which helps to support heart health. Studies have shown that CLA may play a role in preventing cancer cell formation, and alleviating inflammation.
- Brain health: exhibits neuroprotective properties and could potentially play a role in cognitive function
Recommended for dogs and cats with:
- Inflammation
- Gut microbiome deficiencies
- Allergies and poor skin & coat health
- Nutrient malabsorption
- GI issues related to gut inflammation
- Cognitive disorders
- Digestive enzyme deficiencies
- Senior pets
Product Ingredients
Product Ingredients
CocoTherapy Coco-Ghee is made with:
- 100% certified-organic, non-GMO verified Virgin Coconut Oil
- Organic Cultured Ghee.
Coco-Ghee is a pure, shelf-stable product that can be stored at room temperature without refrigeration.
Calorie Content:
- 40 kcal in 1 tsp (5 g)
- 120 kcal in 1 Tbsp (15 g)
MADE IN USA in a cGMP-certified, USDA-certified organic supplement development facility.
Pet Nutrition Facts | |
Calories per Teaspoon: 47 kcal (5 g) | |
Nutrients Guaranteed | Guaran |
Protein (min) 0% | |
Fat (min) 99.5% | |
Moisture (max) 0.1% | |
Medium Chain Fatty Acids (min) 63% | |
* Not recognized as an essential nutrient by the AAFCO Dog Food/Cat Food Nutrient Profiles | |
Product Usage Directions
Product Usage Directions
Recommended amount to give:
Animal Type/Weight | Teaspoon* |
Cats | 1/8 – 1/4 |
Toy Breed Dogs (up to 10 lbs.) | 1/8 – 1/4 |
Small Breed Dogs (11-25 lbs.) | 1/4 – 1/2 |
Medium Breed Dogs (26-40 lbs.) | 1/2 - 1 |
Medium/Large Breed Dogs (41-60 lbs.) | 1 – 1 ½ |
Large Breed Dogs (61-80 lbs.) | 1 ½ – 2 |
Giant Breed Dogs (81+ lbs.) | 2 |
*Administer orally, 2-3x per day with food. Divide dosage into 2-3 servings.
*Start small and build up to recommended serving size over a 2–3-week period.
Net Content: 7.5 oz (221 ml) - 84 servings of 1/2 teaspoon per container
Note
Always consult with your veterinarian for optimal usage tailored to your pet’s specific needs. As always, when adding a new supplement to your pet’s diet, start slowly, and gradually build up as needed. As a rule of thumb, give Coco-Ghee in moderation, and remember to stick to the recommended amounts of fat macronutrients based on your pet’s size and activity level.
Product FAQ
Product FAQ
Q : What makes Coco-Ghee unique for pets?
A : Coco-Ghee combines organic virgin coconut oil with cultured ghee from grass-fed cows, using an Ayurvedic method. This blend offers enhanced nutrient absorption, anti-inflammatory properties, and gut health support. Rich in vitamins A, D, E, and K, it’s perfect for improving overall well-being, digestion, and joint health in pets while being lactose and casein-friendly.
Q : Can Coco-Ghee improve digestion in pets?
A : Yes, Coco-Ghee enhances digestion with its butyric acid content, which supports the intestinal lining, and probiotics from cultured ghee. Combined with the antimicrobial properties of coconut oil, it promotes a balanced gut microbiome, reduces inflammation, and helps pets with digestive sensitivities or gastrointestinal issues.
Q : How does Coco-Ghee support joint health?
A : Coco-Ghee’s anti-inflammatory compounds, including butyric acid, CLA, and MCTs, help reduce joint inflammation and improve mobility. These nutrients provide relief for pets with arthritis or age-related joint pain, supporting active and healthier lifestyles.
Q : Is Coco-Ghee safe for pets with dairy sensitivities?
A : Yes, Coco-Ghee undergoes fermentation, reducing lactose and casein levels significantly. It’s batch-tested to ensure minimal dairy components, making it suitable for pets with mild lactose intolerance or dairy allergies.
Q : How should I serve Coco-Ghee to my pet?
A : Introduce Coco-Ghee gradually by mixing a small amount (1/8 teaspoon) into your pet’s food. Increase the dosage over 2-3 weeks to the recommended amount based on your pet’s weight. Serve it with meals for better absorption and to avoid digestive upset.
Shipping Policy
Shipping Policy
Singapore Orders (Non-frozen items up to 3 working days via J&T Express Mon-Fri)
- Non-frozen items could enjoy FREE delivery with orders $38 and above.
- Non-frozen items will be delivered via J&T Express within 3 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Singapore Orders (Frozen items scheduled delivery via Lalamove Sat-Sun)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy FREE scheduled delivery (Sat-Sun) with orders $100 and above.
- Orders cut-off time applicable for FREE scheduled delivery (Sat-Sun) is 6pm previous day.
- Orders made by Fri 6pm will be delivered on Sat-Sun at your selected date and time slots.
- Orders made by Sat 6pm will be delivered on Sun at your selected time slots.
- Frozen items will be delivered via Lalamove at a schedule day and time slots. Scheduled days are Sat and Sun between 9-1pm, 1-5pm or 5-9pm time slots.
- The 9-1pm, 1-5pm or 5-9pm time frame means the delivery will happen anytime between 9-1pm, 1-5pm or 5-9pm as per your selection upon checkout.
- We highly recommend that you choose a date and time slot whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 2pm, 6pm or 10pm respectively.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (Frozen items next-day delivery via Grab Express Mon-Fri)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy NEXT-DAY FREE delivery (Mon-Fri) with orders $134 and above.
- Orders cut-off time applicable for NEXT-DAY FREE delivery (Mon-Fri) is 6PM previous day.
- Orders made by Sun 6pm will be delivered at your selected date Mon-Fri 4pm-8pm.
- Orders made by Thurs 6pm will be delivered on Fri 4pm-8pm.
- Frozen items will be delivered via Grab Express the same day anytime between 4pm-8pm, or you may choose another delivery date between Mon to Fri 4pm-8pm time frame.
- The 4-8pm time frame means the delivery will happen anytime between 4-8pm.
- We highly recommend that you choose a date whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 9pm.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (All items via Self Collection)
- Yes, you may also option for Self Collection.
- Self collection is applicable for all items.
- Self collection are strictly appointment based only, please call or whatsapp us at +6581176177 to arrange.
- Self collection address is at
- 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- 330 Ang Mo Kio Ave 1, Singapore 560330
Malaysia Orders (Non-frozen items via FedEx)
- Non-frozen items to Malaysia could enjoy FREE delivery with orders $188 and above.
- Non-frozen items to Malaysia will be delivered via FedEx within 4 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
Other International Orders (Non-frozen items via various couriers)
- Non-frozen items to Worldwide will be delivered via various couriers within 15 working days.
- To know the exact delivery duration, kindly email us your address with postal code and we will get back to you soonest possible.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Return Policy
Return Policy
Generally, all our products are strictly non-refundable nor exchangeable.
However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or an exchange, case by case basis.
All we ask is that when the item is returned, it should meet the following requirements:
- Reach out to us to arrange an appointment to drop off your item at 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- Item returned should be in their original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, based on case by case basis.
- Please ensure at least 6 months of shelf life if it's a perishable item.
- Send us your order confirmation email for refund verification.
Items not eligible for returns:
- Food related, wearables, beds and carriers due to food safety & hygiene reasons.
- Items that are purchased from promotional pricing from all of our sales channels.
- Customers who had a history of returning more than 3 items.
When we receive the refunded/exchange item, we will review the condition of the item, and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns and refunds.
Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.
As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg