Glacier Peak Pet Intolerance Test | Food & Environmental Sensitivity Test | Holistic Healthcare for Dogs & Cats

Product Summary

The Pet Intolerance Test is More than an Allergy test for Dogs and Cats. It is a road map to your cat or dog's wellness. "What may be healthy for one dog may be unhealthy for another dog."

The Pet Intolerance Test is NOT a traditional allergy test kit for dogs and cats performed in a medical laboratory. Our Pet Intolerance Test is a non-invasive Energetic Analysis using Biofeedback Technology, which has the ability to read and detect stress and energetic resonance that emanates from hair and saliva samples. It is so much more than an allergy test for pets as it can identify imbalances and disturbances within the entire body.  Biofeedback energy status analysis measures the body’s reaction through the body's bioenergetic balance or homeostasis in relation to various food and environmental factors that an animal has been exposed to. Traditional Chinese Medicine (TCM) would call this a balance of yin or yang, with the ultimate goal of removing or reducing incompatible energetic disturbances that diminish the body’s Qi or life force.

These samples are used to measure food and environmental factors that an animal has been exposed to. The ultimate goal is to show you what removing or reducing incompatible items can do to help the pet's allergy-type symptoms. It is so much more than a dog and cat allergy test kit, using biofeedback analysis, the device can identify energetic imbalances and factors contributing to the allergy symptoms based on over 300 food and environmental factors.

The Pet Intolerance Test is not meant to be a substitute for traditional dog allergy testing methods that use blood samples such as the ELISA and antibody testing. It is recommended that you consult with your veterinarian if you wish such traditional allergy testing be done for your pet.

So many people ask “what can I give my dog for allergies?” and they invest in cat or dog allergy medicine without ever truly understanding the cause of symptoms. Many people are looking for natural remedies for dog allergies and do not realize it may be as easy as changing the food or environment of your pet.

If you have questions, we encourages you to contact us. Glacier Peak Holistics is a team of animal lovers committed to customer satisfaction. In almost a decade, over 40,000 Life Stress scans have run through their dedicated department, changing the lives of so many people and their pets. They also work closely with many holistic veterinary practices across the country. We encourage you to let Glacier Peak Holistics Pet Intolerance Test be your first option rather than your last resort.

Changing your pet's food or avoiding specific environmental items is an excellent place to start, however, there may be additional support we can provide. Consultation is optional and it is not included in the cost of the kit, with that we will review the results with you personally, answer your questions, and concerns and help design a strategy to bring your pet back into balance.

Our kit already include expedited result fees of USD $20. Unfortuntely, we are not able to deduct the USD $20 for standard result lead time, this is because of the way we work with Glacier Peak Holistics and we believe including expedited results will benefit your animals in having lesser lead time of their intolerance.

We also urge you to read the Product FAQ section/tab very throughly and carefully before taking this test.

Note : Officially, there isn't any implications or effect on the results if your animal is on any medication currently or before. However based on our own experience and some findings, we do encounter results that are not so ideal for animals who is on any immune suppression drugs (eg, Apoquel, Prednisone or other Steroids, Cytopoint, Antihistamines, Antibiotics or any other allergy medicine), as these medications can suppress bowel’s surface immune reactions to be detected in the saliva. In the case of the need of medication recently or currently, we do suggest a 2 weeks window period to be away from all kinds of medication before taking the test for the results to be more ideal. However, if the itching is too overwhelmed, you may lessen the suggested window period to your comfortable period.

Collect and Send Samples Guide

Overview:

1. Purchase the test kit via our website.
2. You will receive the kit within 3-4 working days.
3. Register your test kit Bar code at www.gphtest.com
4. Collect your saliva & hair samples and put into the Hair & Saliva Samples Bag.
5. Place the Hair & Saliva Samples bag inside the Biohazard bag.
6. Place the Biohazard bag into the provided (Grey) mailer bag.
7. If you have chosen to send the samples back to USA Yourself, Make arrangements with your own preferred courier vendor or follow our VPost (Singpost) sending instructions in another tab and send it to the address given.
8. If you have chosen to send the samples back to USA via our FedEx services, Place your Grey mailer bag into the provided FedEx envelope. And click here to schedule for your FedEx pickup.
9. Upon receiving your samples in USA, the results will be sent to you via email within 3 working days.
10. To understand your report, you may refer to this link.

Optional - Upon receiving your results, if you need further help, you may also option to schedule a consult with our in-house certified intolerance test consultant and certified professional nutritionist with an additional fee of SGD$78 on Nutrition Planning.

Click here to find out more about the consult.

How to collect your pet's saliva and hair?

Step 1 :

• Carefully remove the swabs from the biohazard bag, try not to touch the ends of the swabs. If cant, remove the swabs just by only touching one end of the swabs.

Step 2 :

• Hold one end or the middle of the swab and thoroughly rub along the gum line and cheek area.
• Repeat for all both sides or single side of the three (3) swabs or complete using all three (3) swabs at one time.
• If you could swab both ends of the swabs without accidently touching it, that will be great to do both ends, however if you cant, it is ok to do just one end of the swab.
• Please DO NOT touch the saliva on the swabs or the results will not be an ideal one.
• Carefully put them back in the biohazard bag without touching the end of the swabs. If you are doing just one end of the swabs, please put them back with the wet end at the bottom.
• Please DO NOT substitute your own swabs. Those provided are organic cotton, and our testing facility can only test with the provided cotton buds.

Step 3 :

• Use a clean, unused brush or comb (it's important that the hair not be contaminated by any other pet or human).
• Gently collect a small amount of shedding hair (size of a quarter will do, or roughly about a SGD 50 cent coin).
• If your pet does not shed or has very short hair, you can clip a small amount of hair from the rump or chest area.
• For hairless pets, make sure to get the swabs very wet with the saliva from your pet's mouth. We can still run the test this way.
• Put the hair in the biohazard bag with the swabs and close it using the zip closure on the end.
• Place the biohazard bag into the Grey mailing bag.

How to send your samples from Singapore?

• If you have chosen to send the samples back to USA Yourself, Look for your preferred courier vendor to send the samples back to USA with the address given below.
• Or you may option to use VPost (Singpost) International registered service which cost only SGD$11.90 which is the cheapest route that we could recommend.

You can find step by step into guiding you how to send via VPost (Singpost) in the next tab.

• If you have chosen to send the samples back to USA via our FedEx services, Please insert your Grey mailer bag into the provided FedEx envelope.
• Once your FedEx envelope is ready for collection, kindly fill up the form below to schedule for your FedEx pickup.

Kindly note that FedEx Service is only applicable for Singapore and Malaysia address only.

How to send your samples from Malaysia?

• If you have chosen to send the samples back to USA Yourself, Look for your preferred courier vendor to send the samples back to USA with the address given below.

• If you have chosen to send the samples back to USA via our FedEx services, Please insert your Grey mailer bag into the provided FedEx envelope.
• Once your FedEx envelope is ready for collection, kindly fill up the form below to schedule for your FedEx pickup.

Kindly note that FedEx Service is only applicable for Singapore and Malaysia address only.

How to send your samples from other countries?

• Look for your preferred courier vendor to send the samples back to USA with the adress given below.
• Or you may email us to see if our FedEx Service could be extended for your country.

Address to send your samples to:

• Post Mail : Glacier Peak Holistics, PO Box 6765, Round Rock, TX 78683 USA.

• Other Courier : Glacier Peak Holistics, 2250 Double Creek Dr, # 6765, Round Rock, TX 78664, USA.

Send via VPost (Singpost) Guide

You can find step by step into guiding you how to send via VPost (Singpost) in this tab.

*However do note that what we guided you is to declare an inaccurate actual form of the item sent, in order to bypass the custom clearance in the USA, as Saliva and Hair is kind of considered a restricted items under VPost rules, therefore there's still a little risk you need to be aware of, it can be hold up or being discarded if custom officer decided to throughly check your package and finds out that it is a restricted item. But usually it does goes through the customs ok.

*Also note that we won't be liable for any package being hold up or discard at custom, we are just suggesting the cheapest way you can send your samples in and also stating the risk you might encounter.

VPOST STEP BY STEP GUIDE.

1. Visit https://www.ezy2ship.net/
2. Click CREATE SHIPMENT.
3. Fill in the Brief Information and Shipment Details.
   • Select USA.
   • Postcode, 78683.
   • Select SMALL PACKET.
   • Delcared value, SGD 5.
   • Weight, 0.1.
   • Length, 9.
   • Width, 9.
   • Height, 13.
4. Select International Registered Service (recommended).
5. Fill in the Full Shipment Details.
   • Leave the VAT and Sender Reference EMPTY.
   • Type of goods, GIFT.
   • Item description, COTTON BUD
   • Declared value, 5
   • Country of manufacture, SINGAPORE.
   • Item weight, 0.1
   • Quantity, 3
   • USA and enter postcode 78683.
   • Select small packet and enter delcared value SGD 5.
   • Enter weight 0.1, length 9, width 9, height 13.
6. Fill in Delivery Details.
   • Fill in your details.
   • Select your nearest POST OFFICE BRANCH.
   • Recipient details - Name, GLACIER PEAK HOLISTICS.
   • Recipient details - Address, PO Box 6765.
   • Recipent details - City, Round Rock.
   • Recipient details - State, Texas.
   • Recipient details - Country, U.S.A.
   • Recipient details - Postcode, 78683
7. Checkout your shipment.
8. Select your payment method.
9. Visit your nearest POST Office Branch Counter for printing of label and send!

Product FAQ

Q : How is this test different from blood, skin patch or even feces testing?

A : Please remember that testing for food sensitivities and intolerances with saliva antibodies (IgA and IgM) is NOT the same as allergy testing. Allergies are more acute hypersensitivities caused from the release of different types of antibodies which is IgE and IgG. Thus serum (blood test) or feces is NOT a reliable diagnostic fluid for testing food sensitivities.

Skin Patch testing and food elimination trials can also be performed. Patch testing is expensive, unsightly and undesirable when one side of your pet’s body has to shaved and tested. Food elimination trials need to last 4-6 weeks with each restricted antigen food source. This type of testing is costly, time consuming and shows poor compliance.

Q : Why is salivary food sensitivity and intolerance testing more predictive than other food allergy testing?

A : IgA, especially, but also IgM, on the bowel’s mucosal surfaceare the important antibodies generated by immunological reactions and are expressed as secretory immunity in saliva, as well as other body fluids like tears, sweat, and breast milk. These antibodies are produced by the body in order to fight food sensitivities, so they offer the perfect measure of a reaction taking place. And, sometimes these antibodies can show up in the saliva without even appearing in the blood.

And In fact, a food intorerance can lead to one of these antibodies showing up in the saliva as early as five months, revealing the latent or pre-clinical form of food sensitivity, before a clinical or bowel biopsy diagnosis of inflammatory bowel disease or “leaky gut syndrome” is made. Clinical signs includes itching and scratching and/or gastrointestinal (GI) tract issues (such as excessive gas, bloating, diarrhea, soft stools, and gastric upset). Therefore, please also note that this testing also applies to healthy pets as well as those with known or suspected food reactivity.

Q : I need help in sending my samples back to USA, can you help me send it back to USA?

A : Yes we can, you just need to purchase our FedEx For Me option.

Q : I have multiple pets in my household, do i have to purchase multiple FedEx For Me for individual pets?

A : No need, our FedEx courier is based on single address single trip. So if you have multiple pets in your household, you just need to purchase the number of kits required under SHIP MYSELF option and purchase our FedEx Add-On Service as an additional add-on. In this manner, you just need to pay for 1 (one) time courier fee only.

Click here to purchase our FedEx Add-On Service.

Q : I need assistance on the collection of my pet's saliva and hair, and my pet is not comfortable in travelling to your location, how can i go about in doing this?

A : No worries, we do provide home visit service too. You just need to purchase our JOOF Home Visit service as a add-on.

Click here to purchase our Home Visit service.

Q : I have multiple pets in my household, do i need to purchase multiple home visit service for individual pets?

A : No need, our home visit service is based on single address single trip. So if you have multiple pets in your household, you just need to purchase the number of kits required under SHIP MYSELF option and purchase our Home Visit service as a add-on. In this manner you just need to pay for 1 (one) time home visit service. However, our home visit service is based on 1hour, so the maximum pets we can collect in 1 hour is 4 pets only. 

Click here to purchase our Home Visit service.

Q : I have multiple pets in my household, i need assistance on the saliva and hair collection as well as sending back to USA, what are the add ons i need to purchase?

A : If you have multiple pets in your household, you just to purchase the number of kits required under SHIP MYSELF option and purchase our Home Visit service (up to 4 pets) as a add-on, and purchase our FedEx courier service as an additional add-on. 

Click here to purchase our Home Visit service.

Click here to purchase our FedEx Add-On Service.

Q : Which is the cheapest but still a safe courier vendor you can recommend?

A : The cheapest route will be VPost. We recommend the international registered service which cost $11.90 SGD. We have a step by step to guide you how to send via VPost. However do note that what we guided you is to declare an inaccurate actual form of the item sent, in order to bypass the custom clearance in the USA, as Saliva and Hair is kind of considered a restricted items under VPost rules, therefore there's still a little risk you need to be aware of, it can be hold up or being discarded if custom officer decided to throughly check your package and finds out that it is a restricted item. But usually it does goes through the customs ok. Also note that we wont be liable for any package being hold up or discard at custom, we are just suggesting the cheapest way you can send your samples in and also stating the risk you might encounter.

*If you wish to have a hassle and worry free process, do consider our FedEx For Me option or FedEx courier service add ons for multiple pets.

Click here to purchase our FedEx Add-On Service.

Q : At what age could i start doing this test for my animal?

A : We recommend at least 6 months of age.

Q : Would there be any implications if my animal is currently on medication?

A : Officially, there isn't any implications if your animal is on any medication currently or before. However based on our experience and findings, we do encounter not so ideal results for animals who is on any immune suppression drugs (eg, Apoquel, Prednisone or other Steroids, Cytopoint, Antihistamines, Antibiotics or any other allergy medicine), as these medications can suppress bowel’s surface immune reactions to be detected in the saliva. In the case of the need of medication recently or currently, we do suggest a 2 weeks window period to be away from all kinds of medication before taking the test for the results to be more ideal. However, if the itching is too overwhelmed, you may lessen the suggested window period to your comfortable period.

Q : Do you recommend re-testing, and how often should it be done?

A : As sensitivities tends to change over time, depending what work you have put into healing the body, as well as depending on what and how many medications you have used into managing your animal's body, we highly recommend to do this on a yearly basis. However if there isn't any much issues on-going you could do it every 2yrs instead just to monitor any food sensitivity changes.

Q : My dog has short hair or does not shed, can I trim/cut some hair for the hair sample?

A : Yes, trimming the dogs hair for the hair sample is okay, but you could also tweeze a few to get the follicle. Please make sure that there is enough hair, about a SGD 50 cent coin.

Q : What is the best way to get the saliva samples?

A : We provide you with three organic cotton swabs in the test kit. The best way to get the saliva sample is to hold all three of the swabs on one end and swab the inside of the mouth along the gum line and cheek area with the opposite end. This will get all three swabs done at once - easier for you and your pet. It is also helpful to wait until just before a meal (dog/cat begins to salivate in anticipation) or just after they get a drink.

Q : How accurate is this Analysis?

A : As the analysis is done using the energetic imprint of your pet, the results could vary. The biofeedback technicians take great care in documenting the results according to the output. While there is not a way that we can put a number value to each highlighted item, rest assured that it reached a level to be considered a stressor which may cause allergy type symptoms. Glacier Peak Holistics has received daily comments and testimonials from many of the 40,000 plus customers of how we have helped their pet.

Q : How long does the process take from the day i place my order to the day i receive my results via SHIP MYSELF option?

A : We will send out the kit to you within 3-4 working days for all Singapore and Malaysia address. If you have chosen Ship Myself, the timeline will be based on your chosen courier service. After samples arrives USA, it takes 3 working days in receiving your results.

Q : How long does the process take from the day i place my order to the day i receive my results if i purchase FedEx For Me option?

A : FedEx For Me option is currently only for Singapore and Malaysia orders only. Please contact us for other countries on the process.

Here is an estimated overview of the process for Singapore & Malaysia orders.

Singapore orders process (assuming orders start on a Monday) :

Malaysia orders process (assuming orders start on a Monday) :

Q : How long does it take to receive my results?

A : All our kit comes with expedited results, you will receive your results within 3 working days from the time your samples are received in USA. You will be sent a confirmation via email on receipt of your samples. That email will come from "results@glacierpeakholistics.com" so please go ahead and add it to your contact list to avoid it getting lost in your SPAM (especially for free email accounts such as Hotmail, Yahoo & Gmail).

Q : How will I receive my test results?

A : Glacier Peak Holistics will send all results by email directly to the email address you provide on your registration of your test kit.

Q : After receiving the result, how do i understand the report?

A : You will receive a general email from Glacier Peak Holistic on how to interpret your results. There is also a link in the email where you can further understand it in detail. GPH team members are also available to provide personalized product recommendations based on your pet's specific needs.

Click here to understand your results better.

Click here to learn about what Petro & Enviro Chemicals are and where they are found.

Click here to request a personalized product recommendations from Glacier Peak Holistics based on your pet's specific needs.

Alternatively, you may also option to schedule a consult with our in-house certified intolerance test consultant and certified professional nutritionist with an additional fee of SGD$78 on Nutrition Planning.

Click here to find out more about the consult.

Q : Can i interpret the results myself without going through any additional consultation?

A : Yes you can interpret the results based on the general email from Glacier Peak Holistic as well as some links that has been provided to assist you to understand the results better.

Click here to understand your results better.

Click here to learn about what Petro & Enviro Chemicals are and where they are found.

Click here to request a personalized product recommendations from Glacier Peak Holistics based on your pet's specific needs.

However, if you are looking for a full one on one support for your pet's customised diet, supplements, holistic pet care and more, we recommend to schedule a consult with our trained and certified intolerance test consultant who is also a certified professional nutritionist.

Click here to find out more about the consult.

*DISCLAIMER

We are not Veterinarians. JOOF Holistic Pet is a 100% holistic pet supply store that strictly only offers and advocate non-chemical, non-toxic and high quality premium pet products that helps to support and enhance your animal's quality of life. We do not claim to diagnose, prescribe or treat any illness or disease by using any of our recommended remedies or methods. All information shared is based on personal experiences with dogs, personal opinions, and deep research about holistic pet care, raw feeding, canine/feline health, and canine/feline nutrition. All the information presented is not meant to replace your veterinarian's advice or prescribed medication but only to offer additional alternative options for your consideration. Pet parents are strongly advised to do your own research before deciding using any of our recommended products or any suggested remedies. We do not offer consultations under veterinary practices. If you have concerns about your pet's health, please consult your holistic veterinarian.

The information provided by this assessment is intended for educational and nutritional purposes only and is not intended to diagnose, treat, cure, or prevent any disease. It is not intended as conventional veterinary advice or to replace the advice or attention of qualified veterinarians. You may wish to consult your holistic veterinary professional before making changes to your pet's diet, nutritional supplements, or activity level. If you do not have a holistic veterinarian, you can visit http://www.ahvma.org to locate one in your area, or look into our pet parent resources to reach out to one of our preferred holistic professionals for help.

Shipping Policy

Singapore Orders (Non-frozen items up to 3 working days via J&T Express Mon-Fri)

• Non-frozen items could enjoy FREE delivery with orders $38 and above.
• Non-frozen items will be delivered via J&T Express within 3 working days.
  
• Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.

Singapore Orders (Frozen items scheduled delivery via Lalamove Sat-Sun)

• This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
• Frozen items could enjoy FREE scheduled delivery (Sat-Sun) with orders $100 and above.
• Orders cut-off time applicable for FREE scheduled delivery (Sat-Sun) is 6pm previous day.
• Orders made by Fri 6pm will be delivered on Sat-Sun at your selected date and time slots.
• Orders made by Sat 6pm will be delivered on Sun at your selected time slots.
• Frozen items will be delivered via Lalamove at a schedule day and time slots. Scheduled days are Sat and Sun between 9-1pm, 1-5pm or 5-9pm time slots.
• The 9-1pm, 1-5pm or 5-9pm time frame means the delivery will happen anytime between 9-1pm, 1-5pm or 5-9pm as per your selection upon checkout.
• We highly recommend that you choose a date and time slot whereby you can be present to receive the parcel within this time frame.
• Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 2pm, 6pm or 10pm respectively.
• Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.

Singapore Orders (Frozen items next-day delivery via Grab Express Mon-Fri)

• This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
• Frozen items could enjoy NEXT-DAY FREE delivery (Mon-Fri) with orders $134 and above.
• Orders cut-off time applicable for NEXT-DAY FREE delivery (Mon-Fri) is 6PM previous day.
• Orders made by Sun 6pm will be delivered at your selected date Mon-Fri 4pm-8pm.
• Orders made by Thurs 6pm will be delivered on Fri 4pm-8pm.
• Frozen items will be delivered via Grab Express the same day anytime between 4pm-8pm, or you may choose another delivery date between Mon to Fri 4pm-8pm time frame.
• The 4-8pm time frame means the delivery will happen anytime between 4-8pm.
• We highly recommend that you choose a date whereby you can be present to receive the parcel within this time frame.
• Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 9pm.
• Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.

Singapore Orders (All items via Self Collection)

• Yes, you may also option for Self Collection.
• Self collection is applicable for all items.
• Self collection are strictly appointment based only, please call or whatsapp us at +6581176177 to arrange.
• Self collection address is at
  • 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
  • 330 Ang Mo Kio Ave 1, Singapore 560330

Malaysia Orders (Non-frozen items via FedEx)

• Non-frozen items to Malaysia could enjoy FREE delivery with orders $188 and above.
• Non-frozen items to Malaysia will be delivered via FedEx within 4 working days.
  
• Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
• Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.

Other International Orders (Non-frozen items via various couriers)

• Non-frozen items to Worldwide will be delivered via various couriers within 15 working days.
• To know the exact delivery duration, kindly email us your address with postal code and we will get back to you soonest possible.
• Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
• Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.

Return Policy

Generally, all our products are strictly non-refundable nor exchangeable.

However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or an exchange, case by case basis.

All we ask is that when the item is returned, it should meet the following requirements:

• Reach out to us to arrange an appointment to drop off your item at 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
• Item returned should be in their original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, based on case by case basis.
• Please ensure at least 6 months of shelf life if it's a perishable item.
• Send us your order confirmation email for refund verification.

Items not eligible for returns:

• Food related, wearables, beds and carriers due to food safety & hygiene reasons.
• Items that are purchased from promotional pricing from all of our sales channels.
• Customers who had a history of returning more than 3 items.

When we receive the refunded/exchange item, we will review the condition of the item, and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns and refunds.

Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.

As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg