Product Summary
Do you own a Brachycephalic Breed or a pup with a sensitive, irritated snout? Cracked, dry nose have your pup down? Have you been searching for the pawfect, all-natural product to help ease nose-related discomfort? Whatever dog you own, Our award-winning Snout Soother dog nose balm is the answer to ease a plethora of skin conditions and nourish your pup’s nose using nothing but organic, vegan ingredients.
Snout Soother is a 100% natural balm composed of powerful plants and supple butter working in sync to treat, heal nourish, and protect your pup’s nose. No more dry, cracked, bleeding, or infected noses in your house thanks to our carefully selected organic ingredients boasting with natural anti-fungal, anti-inflammatory, and anti-bacterial properties present in this balm.
Snout Soother is ideal for healing, treating, and protecting against:
- Dry, chapped nose
- Hyperkeratosis
- Dry skin around the face, lips, & ears
- Crusty, cracked nose
- Canine Dry Eye
- Discoid Lupus
- Windburn & other extreme weather conditions
Whether your dog deals with dry nose, canine dry eye, even hyperkeratosis, it’s time to treat them to a soothing balm treatment. Thanks to the natural protective properties present in this nose-nourishing balm, you can rest assured your pup’s snout is safe in the cold and in the sun. Natural SPF benefits adds an extra barrier of safety for such a sensitive area for dogs. Alleviate pain, heal conditions, and set your pup’s nose up for success with our scent-free powerful plan-based Snout Soother.
Product Video
Product Ingredients
Our ingredients are organic, plant-based, and never compromised. With the highest quality and natural healing properties, these balms are effective, safe, and will leave your pup living its best life!
Some star players in Snout Soother include:
Kukui Nut Oil
- Natural sun protectant and moisturizer to help penetrate oil deep into the skin]
Grapeseed Oil
- Healing polyphenols with super moisturizing properties
Coconut Oil
- Anti-inflammatory, anti-fungal
- Rich moisturizer source
Chamomile
- Remarkable medicinal properties to heal wounds, soothe skin irritations
- Ease discomfort
Remaining essential ingredients:
- Shea Nut Butter
- Jojoba Oil
- Candelilla Wax
- Natural Vitamin E
- Rosemary Extract
Product Application
Distract, apply, & reward!
With a distraction in tow (we love training treats or maybe their favorite toy), clean up any excess dirt or debris evident around the affected area, and use two fingers or a low-absorbent cloth to gently apply a generous amount of Snout Soother to your dog’s nose. Follow up every application with a treat, playtime, a nice belly rub, or whatever your dog’s favorite reward is!
To start, we recommend applying the balm at least two to three times daily. Using the balm before bed is ideal due to the peak of healing and regeneration that occurs in dogs while they sleep.
Reduce frequency as your dog’s nose improves using less often to maintain a beautiful, healthy snout.
Pro-pup tip:
Give your dog a bone or favorite treat, go for a walk, play tug, belly rubs, or dab a bit of Snout Soother (or peanut butter!) on top of thier paw so they lick their paw instead of their nose. This will allow time for the carrier oils in Snout Soother to work their magic and deliver those healing nutrients deep into the skin.
Product FAQs
Q : WHAT USES IS SNOUT SOOTHER RECOMMENDED FOR?
A : Snout Soother nose balm for dogs can be used for the following:
- Dry, Chapped Nose
- Crusty & Cracked Nose
- Hyperkeratosis
- Windburn Prevention
- Natural Sunscreen
- Extreme Weather Conditions
- Dry Skin around the face, lips and ears
- Canine Dry Eye
- Discoid Lupus
- Brachycephalic Breeds
Q : WHAT IF MY DOG LICKS IT OFF?
A : Natural Dog Snout Soother is 100% natural, safe and edible. Primary ingredients include nut oils and butters, which can be appealing to dogs, so they may attempt to lick it off. This is perfectly normal! Snout Soother will still work even if most of it is licked off. Though, for best results, we advise using distractions such as treats or mealtime to allow more time for the product to work it's magic!
Q : HOW OFTEN SHOULD I APPLY SNOUT SOOTHER?:
A : The more often you are able to apply Snout Soother to your dog’s nose, the better. We recommend applying at least 2-3 times per day – especially before bedtime when bodies are healing and regenerating. Once your dog’s nose is healthy, you can reduce the frequency of applications to maintain a healthy and hydrated nose.
Q : CAN SNOUT SOOTHER BE USED ON OTHER ANIMALS?
A : Absolutely! Snout Soother can be used on all animals – even humans!
Q : WHAT IS THE DIFFERENCE BETWEEN SNOUT SOOTHER AND COCONUT OIL?
A : Virgin organic coconut oil is amazing, which is why we include it in many of our formulas! However, coconut oil is a very light moisturizer and just does not have the same healing power as Snout Soother. We hear from many customers, who don’t get results from only using coconut oil, that they are finally able to heal their dog’s nose with Snout Soother.
Q : WHAT DO I DO IF MY DOG RESIST APPLYING THE NOSE BALM?
A : Many dogs do not want their noses messed with because those tissues are highly sensitive - touching IS painful even if they don't show it (Dogs are stoic by nature). Dogs also have many nerve endings in their noses. Imagine chapped lips - ouch!
There are several ways of accomplishing this (depending on your dog). What we hear the most from our customers is to make sure your dog associates the application of Snout Soother as a "reward" - not as a negative or confining situation.
Holding down or confining may not be the best option, either, as most dogs will resist or fear constraint. If you coax your dog with a FIRM, but gentle, approach (and sometimes treats), you should get a better response.
You might try holding a food reward in your hand and let your dog get a sniff of it. As he is licking or nibbling the treat, try to carefully swipe a bit of Snout Soother on your dog's nose. If your dog begins to associate yummy treats with getting something put on his nose, you should have a better response.
You could also try tug toys or belly rubs - anything to distract your dog. Tug works well for many dogs and they will let you do just about anything to their noses with a tug toy firmly locked in their jaws. At that point, keeping the tug toy is way more important than worrying about anyone touching their nose.
Don't give up! They will finally end up with a healthy nose and be able to live pain free.
Q : DOES SNOUT SOOTHER PROVIDE ANY SUNSCREEN?
A : Snout Soother® Questions Several ingredients in Snout Soother contain natural sunscreen, including Kukui Nut Oil, Shea Butter and Natural Vitamin E. This is ideal for dogs with light colored snouts. Several customers with dogs diagnosed with discoid lupus have reported positive results as well. Snout Soother has an estimated SPF 9.
Q : THE CRUST IS FALLING OFF MY DOG'S NOSE, IS THAT NORMAL?
A : Absolutely! Hyperkeratosis in dogs can cause a layer of painful, dried skin on your dogs nose. Snout Soother and Snout Shine both work to penetrate beneath those layers and heal your dogs dry nose. As a part of the healing process, bits and pieces will begin to fall off your dogs nose. Eventually you should see new and healthy nose tissue coming though…but don’t stop applying, as this period is critical to achieving a perfectly healthy nose.
Q : MY DOG'S NOSE IS PINK UNDERNEATH, WILL THE PIGMENT RETURN?
A : Every dog is different. Sometimes pigment returns in full, sometimes it doesn’t. Many customers have reported that Snout Soother brought back the pigment in their dogs nose. The good news is the dry, painful nose will be a thing of the past.
Q : MY SNOUT SOOTHER IS GRAINY, IS THAT NORMAL?
A : What you are seeing is actually Shea Butter that has melted and then hardened again. This can occur when the product is exposed to excessive heat or temperature fluctuations. It is a common occurrence with Shea Butter, but it is just too good of an ingredient to leave out! The only way to prevent this process from happening is to use a chemical emulsifier which, for us, is not an option. Snout Soother is 100% natural and we plan to keep it that way!
Shipping Policy
Singapore Orders (Non-frozen items up to 3 working days via J&T Express Mon-Fri)
- Non-frozen items could enjoy FREE delivery with orders $38 and above.
- Non-frozen items will be delivered via J&T Express within 3 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Singapore Orders (Frozen items scheduled delivery via Lalamove Sat-Sun)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy FREE scheduled delivery (Sat-Sun) with orders $100 and above.
- Orders cut-off time applicable for FREE scheduled delivery (Sat-Sun) is 6pm previous day.
- Orders made by Fri 6pm will be delivered on Sat-Sun at your selected date and time slots.
- Orders made by Sat 6pm will be delivered on Sun at your selected time slots.
- Frozen items will be delivered via Lalamove at a schedule day and time slots. Scheduled days are Sat and Sun between 9-1pm, 1-5pm or 5-9pm time slots.
- The 9-1pm, 1-5pm or 5-9pm time frame means the delivery will happen anytime between 9-1pm, 1-5pm or 5-9pm as per your selection upon checkout.
- We highly recommend that you choose a date and time slot whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 2pm, 6pm or 10pm respectively.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (Frozen items next-day delivery via Grab Express Mon-Fri)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy NEXT-DAY FREE delivery (Mon-Fri) with orders $134 and above.
- Orders cut-off time applicable for NEXT-DAY FREE delivery (Mon-Fri) is 6PM previous day.
- Orders made by Sun 6pm will be delivered at your selected date Mon-Fri 4pm-8pm.
- Orders made by Thurs 6pm will be delivered on Fri 4pm-8pm.
- Frozen items will be delivered via Grab Express the same day anytime between 4pm-8pm, or you may choose another delivery date between Mon to Fri 4pm-8pm time frame.
- The 4-8pm time frame means the delivery will happen anytime between 4-8pm.
- We highly recommend that you choose a date whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 9pm.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (All items via Self Collection)
- Yes, you may also option for Self Collection.
- Self collection is applicable for all items.
- Self collection are strictly appointment based only, please call or whatsapp us at +6581176177 to arrange.
- Self collection address is at
- 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- 330 Ang Mo Kio Ave 1, Singapore 560330
Malaysia Orders (Non-frozen items via FedEx)
- Non-frozen items to Malaysia could enjoy FREE delivery with orders $188 and above.
- Non-frozen items to Malaysia will be delivered via FedEx within 4 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
Other International Orders (Non-frozen items via various couriers)
- Non-frozen items to Worldwide will be delivered via various couriers within 15 working days.
- To know the exact delivery duration, kindly email us your address with postal code and we will get back to you soonest possible.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Return Policy
Generally, all our products are strictly non-refundable nor exchangeable.
However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or an exchange, case by case basis.
All we ask is that when the item is returned, it should meet the following requirements:
- Reach out to us to arrange an appointment to drop off your item at 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- Item returned should be in their original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, based on case by case basis.
- Please ensure at least 6 months of shelf life if it's a perishable item.
- Send us your order confirmation email for refund verification.
Items not eligible for returns:
- Food related, wearables, beds and carriers due to food safety & hygiene reasons.
- Items that are purchased from promotional pricing from all of our sales channels.
- Customers who had a history of returning more than 3 items.
When we receive the refunded/exchange item, we will review the condition of the item, and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns and refunds.
Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.
As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg
- Product Summary
- Product Video
- Product Ingredients
- Product Application
- Product FAQs
- Shipping Policy
- Return Policy
Product Summary
Product Summary
Do you own a Brachycephalic Breed or a pup with a sensitive, irritated snout? Cracked, dry nose have your pup down? Have you been searching for the pawfect, all-natural product to help ease nose-related discomfort? Whatever dog you own, Our award-winning Snout Soother dog nose balm is the answer to ease a plethora of skin conditions and nourish your pup’s nose using nothing but organic, vegan ingredients.
Snout Soother is a 100% natural balm composed of powerful plants and supple butter working in sync to treat, heal nourish, and protect your pup’s nose. No more dry, cracked, bleeding, or infected noses in your house thanks to our carefully selected organic ingredients boasting with natural anti-fungal, anti-inflammatory, and anti-bacterial properties present in this balm.
Snout Soother is ideal for healing, treating, and protecting against:
- Dry, chapped nose
- Hyperkeratosis
- Dry skin around the face, lips, & ears
- Crusty, cracked nose
- Canine Dry Eye
- Discoid Lupus
- Windburn & other extreme weather conditions
Whether your dog deals with dry nose, canine dry eye, even hyperkeratosis, it’s time to treat them to a soothing balm treatment. Thanks to the natural protective properties present in this nose-nourishing balm, you can rest assured your pup’s snout is safe in the cold and in the sun. Natural SPF benefits adds an extra barrier of safety for such a sensitive area for dogs. Alleviate pain, heal conditions, and set your pup’s nose up for success with our scent-free powerful plan-based Snout Soother.
Product Video
Product Video
Product Ingredients
Product Ingredients
Our ingredients are organic, plant-based, and never compromised. With the highest quality and natural healing properties, these balms are effective, safe, and will leave your pup living its best life!
Some star players in Snout Soother include:
Kukui Nut Oil
- Natural sun protectant and moisturizer to help penetrate oil deep into the skin]
Grapeseed Oil
- Healing polyphenols with super moisturizing properties
Coconut Oil
- Anti-inflammatory, anti-fungal
- Rich moisturizer source
Chamomile
- Remarkable medicinal properties to heal wounds, soothe skin irritations
- Ease discomfort
Remaining essential ingredients:
- Shea Nut Butter
- Jojoba Oil
- Candelilla Wax
- Natural Vitamin E
- Rosemary Extract
Product Application
Product Application
Distract, apply, & reward!
With a distraction in tow (we love training treats or maybe their favorite toy), clean up any excess dirt or debris evident around the affected area, and use two fingers or a low-absorbent cloth to gently apply a generous amount of Snout Soother to your dog’s nose. Follow up every application with a treat, playtime, a nice belly rub, or whatever your dog’s favorite reward is!
To start, we recommend applying the balm at least two to three times daily. Using the balm before bed is ideal due to the peak of healing and regeneration that occurs in dogs while they sleep.
Reduce frequency as your dog’s nose improves using less often to maintain a beautiful, healthy snout.
Pro-pup tip:
Give your dog a bone or favorite treat, go for a walk, play tug, belly rubs, or dab a bit of Snout Soother (or peanut butter!) on top of thier paw so they lick their paw instead of their nose. This will allow time for the carrier oils in Snout Soother to work their magic and deliver those healing nutrients deep into the skin.
Product FAQs
Product FAQs
Q : WHAT USES IS SNOUT SOOTHER RECOMMENDED FOR?
A : Snout Soother nose balm for dogs can be used for the following:
- Dry, Chapped Nose
- Crusty & Cracked Nose
- Hyperkeratosis
- Windburn Prevention
- Natural Sunscreen
- Extreme Weather Conditions
- Dry Skin around the face, lips and ears
- Canine Dry Eye
- Discoid Lupus
- Brachycephalic Breeds
Q : WHAT IF MY DOG LICKS IT OFF?
A : Natural Dog Snout Soother is 100% natural, safe and edible. Primary ingredients include nut oils and butters, which can be appealing to dogs, so they may attempt to lick it off. This is perfectly normal! Snout Soother will still work even if most of it is licked off. Though, for best results, we advise using distractions such as treats or mealtime to allow more time for the product to work it's magic!
Q : HOW OFTEN SHOULD I APPLY SNOUT SOOTHER?:
A : The more often you are able to apply Snout Soother to your dog’s nose, the better. We recommend applying at least 2-3 times per day – especially before bedtime when bodies are healing and regenerating. Once your dog’s nose is healthy, you can reduce the frequency of applications to maintain a healthy and hydrated nose.
Q : CAN SNOUT SOOTHER BE USED ON OTHER ANIMALS?
A : Absolutely! Snout Soother can be used on all animals – even humans!
Q : WHAT IS THE DIFFERENCE BETWEEN SNOUT SOOTHER AND COCONUT OIL?
A : Virgin organic coconut oil is amazing, which is why we include it in many of our formulas! However, coconut oil is a very light moisturizer and just does not have the same healing power as Snout Soother. We hear from many customers, who don’t get results from only using coconut oil, that they are finally able to heal their dog’s nose with Snout Soother.
Q : WHAT DO I DO IF MY DOG RESIST APPLYING THE NOSE BALM?
A : Many dogs do not want their noses messed with because those tissues are highly sensitive - touching IS painful even if they don't show it (Dogs are stoic by nature). Dogs also have many nerve endings in their noses. Imagine chapped lips - ouch!
There are several ways of accomplishing this (depending on your dog). What we hear the most from our customers is to make sure your dog associates the application of Snout Soother as a "reward" - not as a negative or confining situation.
Holding down or confining may not be the best option, either, as most dogs will resist or fear constraint. If you coax your dog with a FIRM, but gentle, approach (and sometimes treats), you should get a better response.
You might try holding a food reward in your hand and let your dog get a sniff of it. As he is licking or nibbling the treat, try to carefully swipe a bit of Snout Soother on your dog's nose. If your dog begins to associate yummy treats with getting something put on his nose, you should have a better response.
You could also try tug toys or belly rubs - anything to distract your dog. Tug works well for many dogs and they will let you do just about anything to their noses with a tug toy firmly locked in their jaws. At that point, keeping the tug toy is way more important than worrying about anyone touching their nose.
Don't give up! They will finally end up with a healthy nose and be able to live pain free.
Q : DOES SNOUT SOOTHER PROVIDE ANY SUNSCREEN?
A : Snout Soother® Questions Several ingredients in Snout Soother contain natural sunscreen, including Kukui Nut Oil, Shea Butter and Natural Vitamin E. This is ideal for dogs with light colored snouts. Several customers with dogs diagnosed with discoid lupus have reported positive results as well. Snout Soother has an estimated SPF 9.
Q : THE CRUST IS FALLING OFF MY DOG'S NOSE, IS THAT NORMAL?
A : Absolutely! Hyperkeratosis in dogs can cause a layer of painful, dried skin on your dogs nose. Snout Soother and Snout Shine both work to penetrate beneath those layers and heal your dogs dry nose. As a part of the healing process, bits and pieces will begin to fall off your dogs nose. Eventually you should see new and healthy nose tissue coming though…but don’t stop applying, as this period is critical to achieving a perfectly healthy nose.
Q : MY DOG'S NOSE IS PINK UNDERNEATH, WILL THE PIGMENT RETURN?
A : Every dog is different. Sometimes pigment returns in full, sometimes it doesn’t. Many customers have reported that Snout Soother brought back the pigment in their dogs nose. The good news is the dry, painful nose will be a thing of the past.
Q : MY SNOUT SOOTHER IS GRAINY, IS THAT NORMAL?
A : What you are seeing is actually Shea Butter that has melted and then hardened again. This can occur when the product is exposed to excessive heat or temperature fluctuations. It is a common occurrence with Shea Butter, but it is just too good of an ingredient to leave out! The only way to prevent this process from happening is to use a chemical emulsifier which, for us, is not an option. Snout Soother is 100% natural and we plan to keep it that way!
Shipping Policy
Shipping Policy
Singapore Orders (Non-frozen items up to 3 working days via J&T Express Mon-Fri)
- Non-frozen items could enjoy FREE delivery with orders $38 and above.
- Non-frozen items will be delivered via J&T Express within 3 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Singapore Orders (Frozen items scheduled delivery via Lalamove Sat-Sun)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy FREE scheduled delivery (Sat-Sun) with orders $100 and above.
- Orders cut-off time applicable for FREE scheduled delivery (Sat-Sun) is 6pm previous day.
- Orders made by Fri 6pm will be delivered on Sat-Sun at your selected date and time slots.
- Orders made by Sat 6pm will be delivered on Sun at your selected time slots.
- Frozen items will be delivered via Lalamove at a schedule day and time slots. Scheduled days are Sat and Sun between 9-1pm, 1-5pm or 5-9pm time slots.
- The 9-1pm, 1-5pm or 5-9pm time frame means the delivery will happen anytime between 9-1pm, 1-5pm or 5-9pm as per your selection upon checkout.
- We highly recommend that you choose a date and time slot whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 2pm, 6pm or 10pm respectively.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (Frozen items next-day delivery via Grab Express Mon-Fri)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy NEXT-DAY FREE delivery (Mon-Fri) with orders $134 and above.
- Orders cut-off time applicable for NEXT-DAY FREE delivery (Mon-Fri) is 6PM previous day.
- Orders made by Sun 6pm will be delivered at your selected date Mon-Fri 4pm-8pm.
- Orders made by Thurs 6pm will be delivered on Fri 4pm-8pm.
- Frozen items will be delivered via Grab Express the same day anytime between 4pm-8pm, or you may choose another delivery date between Mon to Fri 4pm-8pm time frame.
- The 4-8pm time frame means the delivery will happen anytime between 4-8pm.
- We highly recommend that you choose a date whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 9pm.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (All items via Self Collection)
- Yes, you may also option for Self Collection.
- Self collection is applicable for all items.
- Self collection are strictly appointment based only, please call or whatsapp us at +6581176177 to arrange.
- Self collection address is at
- 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- 330 Ang Mo Kio Ave 1, Singapore 560330
Malaysia Orders (Non-frozen items via FedEx)
- Non-frozen items to Malaysia could enjoy FREE delivery with orders $188 and above.
- Non-frozen items to Malaysia will be delivered via FedEx within 4 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
Other International Orders (Non-frozen items via various couriers)
- Non-frozen items to Worldwide will be delivered via various couriers within 15 working days.
- To know the exact delivery duration, kindly email us your address with postal code and we will get back to you soonest possible.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Return Policy
Return Policy
Generally, all our products are strictly non-refundable nor exchangeable.
However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or an exchange, case by case basis.
All we ask is that when the item is returned, it should meet the following requirements:
- Reach out to us to arrange an appointment to drop off your item at 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- Item returned should be in their original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, based on case by case basis.
- Please ensure at least 6 months of shelf life if it's a perishable item.
- Send us your order confirmation email for refund verification.
Items not eligible for returns:
- Food related, wearables, beds and carriers due to food safety & hygiene reasons.
- Items that are purchased from promotional pricing from all of our sales channels.
- Customers who had a history of returning more than 3 items.
When we receive the refunded/exchange item, we will review the condition of the item, and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns and refunds.
Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.
As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg
