Product Summary
The first and only biologically species-appropriate probiotics for your cat. This revolutionary product from cats, for cats, is a multi-strain probiotic blend featuring powerhouse minerals fulvic and humic acid and prebiotic larch.
The researchers and scientists I worked with identified and cultivated three uniquely feline species of probiotics/beneficial gut bacteria. These bacteria were specifically chosen to:
- Strengthen your cat's immune system
- Help keep your cat’s gastrointestinal track calm during times of stress
- Produce metabolites that fight against bacteria like E. coli and salmonella
- Improve availability of nutrients to the diet
- Improve production of neurotransmitters in the brain
- Pass through stomach acid to work in the small intestine
- Not be affected by antibiotics commonly prescribed to treat intestinal upset
These isolates were named Limosilactobacillus reuteri F9-3, Lacticaseibacillus paracasei F9-4, and Pediococcus acidilactici F9-7 and combined with our 14 strain blend and Larch prebiotic used in popular products like Love Bugs and Gut Soothe.
Felix's Flora is available in 40g jar.
40g Jar
Product Video
Coming soon.
More about Pre and Probiotics
Difference Between our Probiotic Products
Product Ingredients
- Feline Strains
- Humic & Fulvic Acids (558mg)
- Multi-Strain Probiotic Blend Including Species-Specific Patented Probiotics (2 Billion CFU)
- Larch Arabinogalactan (Prebiotic)
- Beef Liver Glandular
Multi Strain Probiotic Blend
Probiotics enhance the immune response of the digestive tract. Lactic acid bacteria produce lactic acid which inhibits yeast growth by lowering intestinal pH and blocks the receptors or adhesion sites of pathogens, creating a barrier against infectious organisms. 30 billion allergen-free CFU (colony forming units) to defend against harmful gut bacteria by repopulating the digestive system with friendly bacteria.
Probiotic Blend Species And Strains
- Streptococcus Thermophilus MAK34S24T
- Bifidobacterium Infantis MAK22B041
- Bifidobacterium Longum MAK34B12L
- Bifidobacterium Bifidum MAK53B66B
- Bifidobacterium Breve MAK40B22B
- Lactobacillus Lactis MAK16B42L
- Lactobacillus Rhamnosus MAK79L08R
- Lactobacillus Plantrum MAK45L23P
- Lactobacillus Paracasei MAK92L81P
- Lactobacillus Helveticus MAK18L62H
- Lactobacillus Salivarius MAK90L10S
- Lactobacillus Bulgaricus MAK55L88B
- Lactobacillus Acidophilus MAK32L61A
- Lactobacillus Casei MAK20L30C
Feline Strains
These probiotics are the only probiotics that have been scientifically proven to be viable in the cat's gut. Intensive research to show ability to suppress pathogenic bacteria such as salmonella, e-coli, clostridium. Our science also shows an uncanny ability to modulate the immune system.
Feline Specific Strains
- Limosilactobacillus Reuteri F9-3
- Lacticaseibacillus Paracasei F9-4
- Pediococcus Acidilactici F9-7
Humic and Fulvic acids
These ancient organic minerals are vital for cell health and longevity, and aid in the removal of toxic minerals and heavy metals. Humic Acid also fights inflammation, hampering malignant changes in cells. It promotes prime absorption of food and supports the immune system. Fulvic Acid creates more permeability to the cell membrane allowing a greater body of bioavailable nutrients to actually enter the cell, and is paramount in assisting the body with the natural action of removing toxins.
Larch Arabinogalactan
Prebiotic Larch Arabinogalactan is a Larch tree extract that supports colon health. It is often used as an effective adjunct to cancer therapies due to its ability to stimulate the immune system and block metastasis of tumor cells. Its uses in people include chronic fatigue syndrome, viral hepatitis, HIV/ AIDS, and autoimmune diseases. It is also commonly used for infections.
- supports colon health
- used as adjunct to cancer treatment
- stimulates immune system
- blocks metastasis of tumour cells
- 14 Strain Probiotic (rebalances gut flora)
- inhibits yeast growth
- blocks adhesion sites of pathogens
- enhances immune respones
- prevents/treats diarrhea
- maintains integrity of intestinal tract
- prevents/treats UTI
- decreases side effects of antibiotics
Product Usage Directions
Add to food once (1) per day according to your cat's weight.
| CAT'S WEIGHT | DAILY SERVING |
|---|---|
| UP TO 5 LBS | 1/8 TSP |
| 6– 11 LBS | 1/4 TSP |
| 12+ LBS | 1/2 TSP |
Product FAQ
Q : What's the difference between Felix's Flora, Love Bugs, Healthy Gut and Gut Soothe?
A : All our probiotic blends have the same base which is our Love Bugs. This is a 14 probiotic blend with an added prebiotic larch.
Healthy Gut is Love Bugs with added digestive enzymes, Gut Soothe is Love Bugs with added herbs and nutraceuticals to help reduce inflammation of the smooth muscle (think, digestive tract, nasal passages, lungs, bladder, ect.)
Felix's Flora is the newest in our line and absolutely amazing, especially if you need to use antibiotics.
The researchers and scientists I worked with identified and cultivated three focal derived feline species of probiotics/ beneficial gut bacteria. We chose these bacteria specifically to:
- Strengthen your cat's immune system
- Help keep your cat's gastrointestinal tract calm during times of stress
- Produce metabolites that fight against bacteria like E. coli and salmonella
- Improve availability of nutrients to the diet
- Improve production of neurotransmitters in the brain
- Pass through stomach acid to work in the small intestine
- Not be affected by antibiotics commonly prescribed to treat intestinal upset
These isolates were named Limosilactobacillus reuteri F9-3, Lacticaseibacillus paracasei F9-4, and Pediococcus acidilactici F9-7 and combined with our 14 strain blend and Larch prebiotic used in popular products like Love Bugs and Gut Soothe.
In our goal to always take a proactive view of your cat's health when creating products, we also took a look at the world-wide problem of nutritional mineral soil depletion and added the king of soil-based organic minerals, Fulvic and Humic Acid. This powerful combination adds vital minerals, helps feed the cells of the body and aids in the removal of toxic minerals and heavy metals.
Q : Is Felix's Flora intended for short or long term usage?
A : We recommend rotating through probiotics unless you’re giving them for a specific reason (like Felix’s Flora during and after antibiotic use).
Q : Should Fido's Flora be refrigerated after opening?
A : We recommend refrigeration for optimal freshness but it isn’t necessary. Avoid direct light, direct heat, and electronics.
Q : What is the shelf life of Felix's Flora?
A : Minimum of 12 months.
Q : What health conditions can Felix's Flora help with?
A : Fido’s Flora is proven to help cat's with any of the following:
- Insatiable itchingInflammatory Bowel Disease
- Allergies (sneezing, itching)
- Gum and gingivitis
- Loose or inconsistent stools
- Vomiting
- Upper respiratory infections
- Auto-immune disease
- Organ disease
- Digestive disease
Q : Is Felix's Flora supposed to be dark in colour?
A : Yes! It contains fulvic and humic acids which are mineral deposits dug from deep in the earth and they are black/grey in colour.
Note
- FOR USE IN CATS ONLY
- REFRIGATE AFTER OPENING
- SAFE AND EFFECTIVE USE IN PREGNANT ANIMALS OR THOSE INTENDED FOR BREEDING HAS NOT BEEN PROVEN.
- IF ANIMAL'S CONDITION WORSENS OR DOES NOT IMPROVE, STOP PRODUCT ADMINISTRATION AND CONSULT YOUR VETERINARIAN.
- THIS INFORMATION IS INTENDED TO PROVIDE INFORMATION ONLY.
- EACH ANIMAL HEALTH SITUATION IS UNIQUE. THIS INFORMATION IS NOT INTENDED FOR USE IN DIAGNOSIS OR TREATMENT OF SPECIFIC HEALTH PROBLEMS OR DISEASES, AND SHOULD NEVER BE CONSIDERED AS A SUBSTITUTE FOR VETERINARY ADVICE.”
Shipping Policy
Singapore Orders (Non-frozen items up to 3 working days via J&T Express Mon-Fri)
- Non-frozen items could enjoy FREE delivery with orders $38 and above.
- Non-frozen items will be delivered via J&T Express within 3 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Singapore Orders (Frozen items scheduled delivery via Lalamove Sat-Sun)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy FREE scheduled delivery (Sat-Sun) with orders $100 and above.
- Orders cut-off time applicable for FREE scheduled delivery (Sat-Sun) is 6pm previous day.
- Orders made by Fri 6pm will be delivered on Sat-Sun at your selected date and time slots.
- Orders made by Sat 6pm will be delivered on Sun at your selected time slots.
- Frozen items will be delivered via Lalamove at a schedule day and time slots. Scheduled days are Sat and Sun between 9-1pm, 1-5pm or 5-9pm time slots.
- The 9-1pm, 1-5pm or 5-9pm time frame means the delivery will happen anytime between 9-1pm, 1-5pm or 5-9pm as per your selection upon checkout.
- We highly recommend that you choose a date and time slot whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 2pm, 6pm or 10pm respectively.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (Frozen items next-day delivery via Grab Express Mon-Fri)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy NEXT-DAY FREE delivery (Mon-Fri) with orders $134 and above.
- Orders cut-off time applicable for NEXT-DAY FREE delivery (Mon-Fri) is 6PM previous day.
- Orders made by Sun 6pm will be delivered at your selected date Mon-Fri 4pm-8pm.
- Orders made by Thurs 6pm will be delivered on Fri 4pm-8pm.
- Frozen items will be delivered via Grab Express the same day anytime between 4pm-8pm, or you may choose another delivery date between Mon to Fri 4pm-8pm time frame.
- The 4-8pm time frame means the delivery will happen anytime between 4-8pm.
- We highly recommend that you choose a date whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 9pm.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (All items via Self Collection)
- Yes, you may also option for Self Collection.
- Self collection is applicable for all items.
- Self collection are strictly appointment based only, please call or whatsapp us at +6581176177 to arrange.
- Self collection address is at
- 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- 330 Ang Mo Kio Ave 1, Singapore 560330
Malaysia Orders (Non-frozen items via FedEx)
- Non-frozen items to Malaysia could enjoy FREE delivery with orders $188 and above.
- Non-frozen items to Malaysia will be delivered via FedEx within 4 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
Other International Orders (Non-frozen items via various couriers)
- Non-frozen items to Worldwide will be delivered via various couriers within 15 working days.
- To know the exact delivery duration, kindly email us your address with postal code and we will get back to you soonest possible.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Return Policy
Generally, all our products are strictly non-refundable nor exchangeable.
However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or an exchange, case by case basis.
All we ask is that when the item is returned, it should meet the following requirements:
- Reach out to us to arrange an appointment to drop off your item at 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- Item returned should be in their original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, based on case by case basis.
- Please ensure at least 6 months of shelf life if it's a perishable item.
- Send us your order confirmation email for refund verification.
Items not eligible for returns:
- Food related, wearables, beds and carriers due to food safety & hygiene reasons.
- Items that are purchased from promotional pricing from all of our sales channels.
- Customers who had a history of returning more than 3 items.
When we receive the refunded/exchange item, we will review the condition of the item, and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns and refunds.
Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.
As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg
- Product Summary
- Product Video
- Product Ingredients
- Product Usage Directions
- Product FAQ
- Shipping Policy
- Return Policy
Product Summary
Product Summary
The first and only biologically species-appropriate probiotics for your cat. This revolutionary product from cats, for cats, is a multi-strain probiotic blend featuring powerhouse minerals fulvic and humic acid and prebiotic larch.
The researchers and scientists I worked with identified and cultivated three uniquely feline species of probiotics/beneficial gut bacteria. These bacteria were specifically chosen to:
- Strengthen your cat's immune system
- Help keep your cat’s gastrointestinal track calm during times of stress
- Produce metabolites that fight against bacteria like E. coli and salmonella
- Improve availability of nutrients to the diet
- Improve production of neurotransmitters in the brain
- Pass through stomach acid to work in the small intestine
- Not be affected by antibiotics commonly prescribed to treat intestinal upset
These isolates were named Limosilactobacillus reuteri F9-3, Lacticaseibacillus paracasei F9-4, and Pediococcus acidilactici F9-7 and combined with our 14 strain blend and Larch prebiotic used in popular products like Love Bugs and Gut Soothe.
Felix's Flora is available in 40g jar.
40g Jar
Product Video
Product Video
Coming soon.
More about Pre and Probiotics
Difference Between our Probiotic Products
Product Ingredients
Product Ingredients
- Feline Strains
- Humic & Fulvic Acids (558mg)
- Multi-Strain Probiotic Blend Including Species-Specific Patented Probiotics (2 Billion CFU)
- Larch Arabinogalactan (Prebiotic)
- Beef Liver Glandular
Multi Strain Probiotic Blend
Probiotics enhance the immune response of the digestive tract. Lactic acid bacteria produce lactic acid which inhibits yeast growth by lowering intestinal pH and blocks the receptors or adhesion sites of pathogens, creating a barrier against infectious organisms. 30 billion allergen-free CFU (colony forming units) to defend against harmful gut bacteria by repopulating the digestive system with friendly bacteria.
Probiotic Blend Species And Strains
- Streptococcus Thermophilus MAK34S24T
- Bifidobacterium Infantis MAK22B041
- Bifidobacterium Longum MAK34B12L
- Bifidobacterium Bifidum MAK53B66B
- Bifidobacterium Breve MAK40B22B
- Lactobacillus Lactis MAK16B42L
- Lactobacillus Rhamnosus MAK79L08R
- Lactobacillus Plantrum MAK45L23P
- Lactobacillus Paracasei MAK92L81P
- Lactobacillus Helveticus MAK18L62H
- Lactobacillus Salivarius MAK90L10S
- Lactobacillus Bulgaricus MAK55L88B
- Lactobacillus Acidophilus MAK32L61A
- Lactobacillus Casei MAK20L30C
Feline Strains
These probiotics are the only probiotics that have been scientifically proven to be viable in the cat's gut. Intensive research to show ability to suppress pathogenic bacteria such as salmonella, e-coli, clostridium. Our science also shows an uncanny ability to modulate the immune system.
Feline Specific Strains
- Limosilactobacillus Reuteri F9-3
- Lacticaseibacillus Paracasei F9-4
- Pediococcus Acidilactici F9-7
Humic and Fulvic acids
These ancient organic minerals are vital for cell health and longevity, and aid in the removal of toxic minerals and heavy metals. Humic Acid also fights inflammation, hampering malignant changes in cells. It promotes prime absorption of food and supports the immune system. Fulvic Acid creates more permeability to the cell membrane allowing a greater body of bioavailable nutrients to actually enter the cell, and is paramount in assisting the body with the natural action of removing toxins.
Larch Arabinogalactan
Prebiotic Larch Arabinogalactan is a Larch tree extract that supports colon health. It is often used as an effective adjunct to cancer therapies due to its ability to stimulate the immune system and block metastasis of tumor cells. Its uses in people include chronic fatigue syndrome, viral hepatitis, HIV/ AIDS, and autoimmune diseases. It is also commonly used for infections.
- supports colon health
- used as adjunct to cancer treatment
- stimulates immune system
- blocks metastasis of tumour cells
- 14 Strain Probiotic (rebalances gut flora)
- inhibits yeast growth
- blocks adhesion sites of pathogens
- enhances immune respones
- prevents/treats diarrhea
- maintains integrity of intestinal tract
- prevents/treats UTI
- decreases side effects of antibiotics
Product Usage Directions
Product Usage Directions
Add to food once (1) per day according to your cat's weight.
| CAT'S WEIGHT | DAILY SERVING |
|---|---|
| UP TO 5 LBS | 1/8 TSP |
| 6– 11 LBS | 1/4 TSP |
| 12+ LBS | 1/2 TSP |
Product FAQ
Product FAQ
Q : What's the difference between Felix's Flora, Love Bugs, Healthy Gut and Gut Soothe?
A : All our probiotic blends have the same base which is our Love Bugs. This is a 14 probiotic blend with an added prebiotic larch.
Healthy Gut is Love Bugs with added digestive enzymes, Gut Soothe is Love Bugs with added herbs and nutraceuticals to help reduce inflammation of the smooth muscle (think, digestive tract, nasal passages, lungs, bladder, ect.)
Felix's Flora is the newest in our line and absolutely amazing, especially if you need to use antibiotics.
The researchers and scientists I worked with identified and cultivated three focal derived feline species of probiotics/ beneficial gut bacteria. We chose these bacteria specifically to:
- Strengthen your cat's immune system
- Help keep your cat's gastrointestinal tract calm during times of stress
- Produce metabolites that fight against bacteria like E. coli and salmonella
- Improve availability of nutrients to the diet
- Improve production of neurotransmitters in the brain
- Pass through stomach acid to work in the small intestine
- Not be affected by antibiotics commonly prescribed to treat intestinal upset
These isolates were named Limosilactobacillus reuteri F9-3, Lacticaseibacillus paracasei F9-4, and Pediococcus acidilactici F9-7 and combined with our 14 strain blend and Larch prebiotic used in popular products like Love Bugs and Gut Soothe.
In our goal to always take a proactive view of your cat's health when creating products, we also took a look at the world-wide problem of nutritional mineral soil depletion and added the king of soil-based organic minerals, Fulvic and Humic Acid. This powerful combination adds vital minerals, helps feed the cells of the body and aids in the removal of toxic minerals and heavy metals.
Q : Is Felix's Flora intended for short or long term usage?
A : We recommend rotating through probiotics unless you’re giving them for a specific reason (like Felix’s Flora during and after antibiotic use).
Q : Should Fido's Flora be refrigerated after opening?
A : We recommend refrigeration for optimal freshness but it isn’t necessary. Avoid direct light, direct heat, and electronics.
Q : What is the shelf life of Felix's Flora?
A : Minimum of 12 months.
Q : What health conditions can Felix's Flora help with?
A : Fido’s Flora is proven to help cat's with any of the following:
- Insatiable itchingInflammatory Bowel Disease
- Allergies (sneezing, itching)
- Gum and gingivitis
- Loose or inconsistent stools
- Vomiting
- Upper respiratory infections
- Auto-immune disease
- Organ disease
- Digestive disease
Q : Is Felix's Flora supposed to be dark in colour?
A : Yes! It contains fulvic and humic acids which are mineral deposits dug from deep in the earth and they are black/grey in colour.
Note
- FOR USE IN CATS ONLY
- REFRIGATE AFTER OPENING
- SAFE AND EFFECTIVE USE IN PREGNANT ANIMALS OR THOSE INTENDED FOR BREEDING HAS NOT BEEN PROVEN.
- IF ANIMAL'S CONDITION WORSENS OR DOES NOT IMPROVE, STOP PRODUCT ADMINISTRATION AND CONSULT YOUR VETERINARIAN.
- THIS INFORMATION IS INTENDED TO PROVIDE INFORMATION ONLY.
- EACH ANIMAL HEALTH SITUATION IS UNIQUE. THIS INFORMATION IS NOT INTENDED FOR USE IN DIAGNOSIS OR TREATMENT OF SPECIFIC HEALTH PROBLEMS OR DISEASES, AND SHOULD NEVER BE CONSIDERED AS A SUBSTITUTE FOR VETERINARY ADVICE.”
Shipping Policy
Shipping Policy
Singapore Orders (Non-frozen items up to 3 working days via J&T Express Mon-Fri)
- Non-frozen items could enjoy FREE delivery with orders $38 and above.
- Non-frozen items will be delivered via J&T Express within 3 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Singapore Orders (Frozen items scheduled delivery via Lalamove Sat-Sun)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy FREE scheduled delivery (Sat-Sun) with orders $100 and above.
- Orders cut-off time applicable for FREE scheduled delivery (Sat-Sun) is 6pm previous day.
- Orders made by Fri 6pm will be delivered on Sat-Sun at your selected date and time slots.
- Orders made by Sat 6pm will be delivered on Sun at your selected time slots.
- Frozen items will be delivered via Lalamove at a schedule day and time slots. Scheduled days are Sat and Sun between 9-1pm, 1-5pm or 5-9pm time slots.
- The 9-1pm, 1-5pm or 5-9pm time frame means the delivery will happen anytime between 9-1pm, 1-5pm or 5-9pm as per your selection upon checkout.
- We highly recommend that you choose a date and time slot whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 2pm, 6pm or 10pm respectively.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (Frozen items next-day delivery via Grab Express Mon-Fri)
- This delivery option is not limited to just frozen items, however, if there are frozen items in the same order, it will be processed based on frozen item delivery.
- Frozen items could enjoy NEXT-DAY FREE delivery (Mon-Fri) with orders $134 and above.
- Orders cut-off time applicable for NEXT-DAY FREE delivery (Mon-Fri) is 6PM previous day.
- Orders made by Sun 6pm will be delivered at your selected date Mon-Fri 4pm-8pm.
- Orders made by Thurs 6pm will be delivered on Fri 4pm-8pm.
- Frozen items will be delivered via Grab Express the same day anytime between 4pm-8pm, or you may choose another delivery date between Mon to Fri 4pm-8pm time frame.
- The 4-8pm time frame means the delivery will happen anytime between 4-8pm.
- We highly recommend that you choose a date whereby you can be present to receive the parcel within this time frame.
- Should you have difficulties being present, we can arrange for the driver to hang at your gate, however, our cooler packaging can only allow you to collect the package and store in the freezer latest by 9pm.
- Please note for frozen item delivery, our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present, uncontactable and no other arrangements has been made prior, your package WILL BE RETURNED and an additional $20 will be charged for the re-arrangement of 2nd delivery. If other arrangements are preferred, please inform us before your package is dispatched.
Singapore Orders (All items via Self Collection)
- Yes, you may also option for Self Collection.
- Self collection is applicable for all items.
- Self collection are strictly appointment based only, please call or whatsapp us at +6581176177 to arrange.
- Self collection address is at
- 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- 330 Ang Mo Kio Ave 1, Singapore 560330
Malaysia Orders (Non-frozen items via FedEx)
- Non-frozen items to Malaysia could enjoy FREE delivery with orders $188 and above.
- Non-frozen items to Malaysia will be delivered via FedEx within 4 working days.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
Other International Orders (Non-frozen items via various couriers)
- Non-frozen items to Worldwide will be delivered via various couriers within 15 working days.
- To know the exact delivery duration, kindly email us your address with postal code and we will get back to you soonest possible.
- Do note that we are not responsible for any import taxes/duties and other charges, delays, and losses once the package is with our courier partner. Please check with your local authorities for more information on taxes and prohibited/restricted items.
- Please note that our delivery vendor will attempt to reach you at the contact number that you've submitted. If no one is present or uncontactable for further instructions, your package will be left at the riser, door, gate, or security. If other arrangements are preferred, please leave us a remark or contact us before your package is dispatched.
Return Policy
Return Policy
Generally, all our products are strictly non-refundable nor exchangeable.
However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or an exchange, case by case basis.
All we ask is that when the item is returned, it should meet the following requirements:
- Reach out to us to arrange an appointment to drop off your item at 80 Changi Road, Centropod@Changi #02-48, Singapore 419715.
- Item returned should be in their original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, based on case by case basis.
- Please ensure at least 6 months of shelf life if it's a perishable item.
- Send us your order confirmation email for refund verification.
Items not eligible for returns:
- Food related, wearables, beds and carriers due to food safety & hygiene reasons.
- Items that are purchased from promotional pricing from all of our sales channels.
- Customers who had a history of returning more than 3 items.
When we receive the refunded/exchange item, we will review the condition of the item, and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns and refunds.
Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.
As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to ask@joofholisticpet.sg
